Team Leader Referral and Booking

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL abb.vacancyrequests@wales.nhs.ukIf you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Aneurin Bevan University Health Board support flexible working.Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment processJob OverviewPLEASE NOTE - The location of this vacancy location may be at St Woolos Hospital, Newport or Nevill Hall Hospital, Abergavenny.This post is fixed term/secondment for 12 months to establish experience within the department.The Team Leader will be responsible for the management of staff within the Referral and Booking Centre, management of waiting lists, Partial Booking Systems, RTT targets, clinic utilisation and work closely with Directorate Managers and clinicians. Ensure teams work in accordance with the Health Board and Departmental policies and procedures. To provide support to both staff and managers as required.The post-holder will work within a large team of Referral and Booking Centre staff. They will liaise directly with the Deputy and Referral and Booking Centre Manager, Directorate Managers, Clinicians, patients and or carer’s, GP’s and other service users within the Health Board.You will liaise directly with the Deputy Referral & Booking Services Manager and will need excellent interpersonal skills to enable you to work closely with staff of all disciplines across the Health Board as well as patients and relatives.Previous Outpatient, Scheduling, Validation, Health Records or other relevant clerical experience would be desirable for this role.Main duties of the jobWe have an exciting opportunity for an enthusiastic and motivated person to work as a Team Leader within one of our Referral and Booking Centres within the ABUHB area.The ideal candidate will need to be self-motivated, with a “hands on” approach to support the teams within the Referral & Booking Service. You will need to be able to work under pressure ensuring that clinics are fully utilised and deadlines/ targets are adhered to at all times.You will need to have excellent communication skills coupled with a solid understanding of RTT, Pathway Management and Validation. There are high volumes of telephone calls throughout our departments which needs to be monitored and actively managed.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.Working for our organisationAneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.Personal AttributesEssential criteriaAbility to lead and motivate a teamAble to deliver trainingFlexible approach to the needs of the serviceDemonstates commitment to acheiving high standardsKnowledgeEssential criteriaHealth Board systemsBooking processes/Waiting lists/RTTDesirable criteriaWG PoliciesExperienceEssential criteriaSupervisory experienceWaiting list management/booking experienceDesirable criteriaExperienced WPAS userExperience with dealing with all levels of staff and with members of the publicSkill/AbilitiesEssential criteriaExcellent communication skillsAbility to work effectively with staff of all levelsOrganisational skillsAbility to manage dificult situations under pressureEducation/QualificationsEssential criteriaBusiness Admin level 4 or equivalent qualification/expereinceContinuous professional developmentDesirable criteriaCustomer Service trainingHealth Board Systems training