Tech Lead

🚀 Join Sector Alarm as a Tech Lead!📍 Location: Spain (Fuengirola/Malaga/Madrid), Norway (Oslo) - hybrid role📢 Department: TechRole Overview: Your Day-to-DayAs Tech Lead for Communications & AI, you will: Guide the technical direction for a team focused on customer-facing chat, smart tools for Customer Service agents, internal workflow automation, chatbots tailored to business areas, call transcribing, and auto-summaries. Shape the broader work culture by mentoring your own team and influencing other teams to adopt proactive, creative, and forward-thinking practices. Empower team members to take on creative challenges and drive innovation across the organization. Engage directly with stakeholders, supported by the product team, to ensure solutions deliver real business value. Act as a subject matter expert in your technology and domain, providing guidance and expertise across Sector Alarm.This is a permanent, full-time position reporting to the Engineering Manager.Since 2019, we have been undergoing a digital transformation—placing technology and data at the heart of our strategy. This role is a crucial part of that journey, where innovation and customer experience drive our success. To learn more about our Tech organization click here.Key Responsibilities Own the technical vision, architecture, and solution design for your pod’s domain, spanning customer self-service and CS agent enablement. Lead development and delivery of APIs and backend services for LLMs and customer service tools (.NET, React). Break down epics into technical tasks, plan sequencing of work, and ensure alignment with business goals and constraints. Stay hands-on in development, maintaining all developer responsibilities. Mentor developers and influence training and development plans for technical skills, extending your impact beyond your immediate team. Build consensus, solve blockers, and escalate when needed for complex technical initiatives across platforms, disciplines, and pods. Collaborate with Architecture, Product Owners, and Engineering Managers to agree on solutions and communicate technical debt and its value. Ensure technical alignment and delivery coordination with other pods, especially for cross-pod dependencies. Take initiative to support company-wide projects beyond Tech (e.g., wellbeing, ESG, etc).What We're Looking ForMust-Have Skills & Experience Minimum 2 years as a Tech Lead or equivalent senior technical role. Minimum 8 years as a Backend Developer (.NET Core/C#), with hands-on coding experience. Strong expertise in React and modern frontend frameworks. Proven experience designing and delivering production APIs and backend systems. Solid understanding of microservices, REST/event-driven APIs, and cloud environments (Azure preferred). Experience collaborating with cross-functional teams (Product, Design/UX, Data). Conceptual understanding of LLMs, RAG and AI/ML integration (hands-on experience a plus). Experience with MCP servers and API integrations in LLM workflows. Excellent communication skills, able to translate technical concepts for non-technical stakeholders. Valid EU work permit. Willingness to travel as needed.Nice-to-have Experience with Azure ecosystem, Service Bus, SQL/NoSQL. DevOps, CI/CD, Infrastructure as Code (Terraform). Event-driven and distributed architectures. Authentication/authorization flows (Auth0/Okta). Programming with Python.Who You Are Strategic thinker with a strong product and business orientation. Problem solver who thrives on enabling teams and driving progress. Collaborative leader, passionate about mentoring and knowledge sharing. Culture leader who shares knowledge and improves Tech organization capabilities. Curious about AI/ML, able to distinguish hype from practical solutions. Comfortable balancing hands-on coding with high-level technical decisions. Willing to step outside your discipline to make progress and support broader company initiatives.About The Recruitment ProcessWe will recruit on a rolling basis, so please do not hesitate to apply with a CV in English. A criminal record check will be requested for the successful candidate.🔥 Ready to make an impact? See what our employees in Tech say about the culture at Sector Alarm:Søk nåAnsvarlig rekruttererJulio Del Pozo SimarroOm Sector AlarmSector Alarm er en av Europas ledende leverandører av sikkerhet, og har mer enn 680 000 fornøyde og trygge kunder i Europa. I over 30 år har vi levert sikkerhet til våre kunder gjennom å tilby alarmløsninger med svært høy kvalitet for private hjem og bedrifter med utmerket kundeservice, noe som fremgår av vår kundetilfredshet på 95%.Sector Alarm har hatt en sterk vekst gjennom årene, og har en spennende og lovende fremtid med fokus på ytterligere vekst i både nye og eksisterende markeder. Vi har mer enn 3500 ansatte i Norge, Sverige, Finland, Irland, Spania, Frankrike, Italia og Portugal, og har fokus på å ansette de riktige menneskene. Med de riktige menneskene på de riktige stedene i organisasjonen har vi tatt en sterk markedsposisjon i landene vi opererer i, fordi vi kan tilby våre kunder toppmoderne sikkerhetsløsninger.Vi tilbyr spennende karrieremuligheter i et selskap med en ambisiøs vekststrategi. Hvis du deler vår lidenskap innen å tilby innovative produkter som gir sikkerhet og trygghet til mennesker i private hjem eller hos småbedrifter, er 100 % kunde- og målfokusert, og leter etter en rolle der du kontinuerlig kan utvikle deg mens du jobber med fantastiske kolleger i et morsomt og fartsfylt miljø, vil vi gjerne høre fra deg.