Technical Account Manager - GreyOwl Technology Solutions (Open)

Job DescriptionThe Technical Account Manager at GreyOwl serves as the strategic bridge between our clients and our technical delivery teams. You combine account management finesse with deep technical understanding to ensure every client achieves measurable value, reliability, and innovation through GreyOwl’s Managed IT, Security, and Smart Infrastructure solutions.This role sits at the intersection of Customer Success, Engineering, and Sales Enablement, ensuring that every deployment, upgrade, and renewal is executed with technical precision and proactive communication.Benefits(LA & Seattle)3 weeks PTOAnnual education allowance of up to $1,000Referral programCommuting Support – just for WA ( don’t add to CA posting)Residential housing discount after 1 year of continuous employmentFriends and family rates for our Hotel Properties throughout the company(Phoenix & Chicago)Competitive payHealth Saving Account, Flexible Saving Account, Employee Assistance ProgramAnnual Education AllowanceGenerous Referral ProgramFun and collaborative company culture with lots of team-building eventsDiscounted hotel stays in multiple locations through our Hospitality brand.What You Will DoClient Success & Relationship OwnershipAct as the primary post-sale contact for technical performance, adoption, and satisfaction.Lead Quarterly Business Reviews (QBRs) with data-driven insights (uptime, incident response, asset trends).Translate technical metrics into business value and executive summaries.Build and maintain trusted relationships with client stakeholders, from IT admins to executive sponsors.Identify renewal risks early and collaborate with our current partners to reinforce confidence.Technical Advocacy & Solution OversightOversee the health, performance, and compliance of assigned client environments (MSP, CCTV, Wi-Fi, ULC, etc.).Partner with NOC, SOC, and Pro Services to resolve escalations and prevent reoccurrence through root-cause analysis.Maintain detailed system documentation and service maps for every managed client.Recommend and scope technical upgrades, migrations, or optimizations.Validate that implemented solutions adhere to design standards and SLAs.Lifecycle Management & ExpansionOwn the technical lifecycle: onboarding → operations → review → renewal → expansion.Align client infrastructure with GreyOwl’s latest service capabilities and security frameworks.Identify opportunities for efficiency gains or additional services (backup, AI monitoring, failover, cybersecurity bundles).Coordinate internal kickoffs and cross-department collaboration for smooth project transitions.Cross-Functional CollaborationWork alongside Sales Engineers and Sales Managers to ensure pre-sale promises align with post-sale delivery.Support Biz Dev with technical input during discovery or proposal validation for key clients.Participate in Deal Desk reviews to confirm technical feasibility and accurate scope.Contribute to documentation standards, SOPs, and playbooks that improve handoffs between departments.What You Will Bring4+ years in MSP, Systems Engineering, or Technical Account ManagementStrong working knowledge of:Windows Server, Active Directory, Azure/365 administrationNetwork design and monitoring (switching, routing, Wi-Fi)CCTV, ULC fire monitoring, or IoT infrastructure (preferred)Backup, patching, and cybersecurity operationsExcellent communication—able to translate “tech” into “business impact.”Proven ability to manage multiple enterprise accounts with precision and empathy.Certifications preferred: CompTIA Network+, MS-900, CCNA, or vendor-specific (Ubiquiti, Meraki, Sophos).You’ll Succeed Here If YouThrive in a hybrid client-facing and technical role.Take pride in proactive ownership, not reactive firefighting.Can manage multiple enterprise clients while maintaining documentation discipline.Are passionate about helping businesses leverage technology as a competitive advantage.Believe world-class service means no surprises—just consistent, reliable excellence.Salary Range$90,000 -120,000 USD Per Year, based on experienceAbout The CompanyOnniFor over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.How To ApplyPlease apply through the link on the job posting and attach your resume and any other required documents.We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.