Technical Analyst

Immediate need for a talented Technical Analyst. This is a 03 Months Contract opportunity with long-term potential and is located in Atlanta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.Job ID:25-85342Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities:Documentation & Knowledge ManagementCreate and maintain clear, user-friendly guides, FAQs, and training materials.Develop quick-reference sheets, video snippets, and visual aids to simplify adoption.Keep knowledge bases current as tools and policies evolve.Training & EnablementAct as a Copilot and collaboration tools evangelist—driving awareness and best practices.Deliver virtual and in-person training sessions tailored for different user groups.Build scenario-based learning exercises to demonstrate practical use cases.Analytics & Feedback Provide insights to leadership on training effectiveness and opportunities for improvement.Collect and incorporate user feedback into documentation and training cycles.Use ticket data, usage reports, and adoption metrics to identify trends and pain points.Change Adoption & Continuous ImprovementCommunicate the “value story” of collaboration platforms and AI assistants.Partner with change management teams to encourage adoption of new tools and features.Stay ahead of platform updates and proactively prepare user-facing materials.Key Requirements and Technology Experience:Skills-Microsoft Co-pilot, AI, training & development.Must Haves:Technical knowledge of collaboration tools (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI AssistantsAbility to create clear and user-friendly documentationTraining and facilitation expertiseAnalytical and problem-solving abilitiesStrong communication and engagement skillsPossess a change management and enablement mindsetUnderstanding of AI/ML concepts as they relate to productivity.Prior experience in IT support, technical training, or user enablement.Familiarity with ITSM tools (ex. ServiceNow).Proficiency in Microsoft tools and applications and enterprise security policiesOur client is a leading automotive services and technology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.