Technical Client Relation

Tada the Game-Changer in Loyalty and Retention!Who We Are?Tada is a B2B2C loyalty and rewards platform that helps businesses improve channel partner, customer, and employee retention, build loyalty, and drive growth. Founded in 2012, Tada offers unified solutions that create engaging and rewarding experiences.As an Indonesian SaaS company with a global footprint, Tada has assisted 400+ local and international brands across various industries. Our game-changing loyalty solutions have also garnered numerous awards, solidifying our reputation as a leader in the sector.Job OpportunitiesJob Title: Associate Technical Client RelationDepartment: Client Relation & Project ManagementWorking Arrangement: On-siteInformation about the role:A Technical Client Relations professional focuses on supporting and maintaining relationships with existing clients while ensuring they can effectively use the company’s products and services. This role acts as a bridge between business and technical teams, understanding client needs, providing clear technical guidance, and coordinating internally to deliver the best solutions. The ideal candidate enjoys problem-solving, communicating with clients, and helping translate technical details into practical business value.Key ResponsibilityMaintain strong relationships with existing clients by providing consistent support and ensuring smooth post-implementation operations.Act as the main bridge between clients and internal technical teams to translate business needs into actionable technical requirements.Assist clients in understanding and utilizing the company’s products or services effectively to meet their goals.Coordinate with internal teams (e.g., Product, Engineering, and Operations) to ensure timely issue resolution and service delivery.Prepare and deliver technical documentation, proposals, or presentations tailored to client needs.Monitor client account performance, gather feedback, and identify opportunities for improvement or feature adoption.Support project coordination by tracking progress, ensuring technical feasibility, and maintaining clear communication with stakeholders.Ensure that all activities comply with contract terms and internal service standards.Contribute to process improvements that enhance efficiency, scalability, and client satisfaction.Requirement2 - 4 years of experience in a related role such as Technical Analyst, Product Owner, IT Business Analyst, or Tech Project Manager.Bachelor’s degree in Information Systems, Engineering, Mathematics, Physics, or other fields that build logical and analytical thinking.Able to understand basic technical concepts (like API or system flow) and communicate them clearly, no need to code, just comfortable discussing them.Strong communication skills, both written and verbal, for working with internal teams (Product, Engineering, Operations) and clients.Organized and detail-oriented, with a proactive attitude in solving problems and following up on client needs.Enjoys working in a collaborative and fast-moving environment, especially in tech or SaaS companies.Positive, curious, and always eager to learn new things.Why You'll Love Working Here?Growth Opportunities: We support your learning and development aspirations, both within and outside our organization, aiming to nurture an entrepreneurial spirit in our team.Unique Work Environment: Experience the unique blend of a mission-driven digital company with the innovative mindset of a start-up, enriched by our presence since 2012.Celebrate With Us: We love to celebrate work anniversaries and birthdaysWe promote vertical and lateral movement. It’s not uncommon for Tayo (that’s what we call our team) to move divisions two or three times throughout their career. We want people to learn new stuff that excites them.Sincere teamwork. This word isn’t officially in our values, but when I asked new joiners about what value they really feel at Tada that’s not stated on our wall, many mentioned that Tayo is really helpful and they can feel the ‘teamwork’ atmosphereThink and act like an owner is our value. But the truth is, we don't want you to act like an owner; we want you to be a real owner. So for our top performers, we'd love to lure you into our stock options programWhat We Do Not PromiseWe do not promise fixed working hours. Sometimes, projects and deadlines may require additional hours or flexibility.We do not promise unlimited resources or budgets. We may have to operate with limited resources and manage priorities carefully.We do not promise a pressure-free environment. There are often high demands and significant expectations for growth and success.If you're ready for a challenge and eager to make a real impact and be the Leading Loyalty & Rewards Platform in the region, take the leap and help us shape the future of loyalty and rewards! 🚀🌟