Technical Operations Analyst

Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreWe believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job DescriptionYour CareerWe are seeking an accomplished Technical Operations Analyst to lead data-driven initiatives within the JAPAC Technical Solutions organization. This role is pivotal in transforming how we leverage data analytics to drive technical sales growth within our technical selling community. The ideal candidate is highly analytical, technically skilled, and has a proven track record in data analytics and advanced reporting in a technology-driven environment.Your ImpactLead end-to-end analytics for the JAPAC Technical Solutions organization; including the design, implementation, and optimization of data-driven processes and dashboards Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical SolutionsParticipate in JAPAC theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectivesDevelop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python)Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-makingCollaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiativesAuthor high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholdersDrive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AIEnsure best practices in data governance, quality, and security are maintained across all analytics initiativesMentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvementTake the lead for any individual in the theater that is experiencing tool access issues and coordinate with the proper contacts to resolve issues and identify trending issuesAssist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issuesQualificationsYour Experience Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience requiredMinimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environmentDemonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutionsExceptional written and verbal communication skills, with experience preparing executive-level reports and presentationsAdvanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical workExperience working with large datasets, data warehousing, and business intelligence conceptsAdditional InformationThe TeamOur theater-based Technical Solutions team collaborates with large organizations around the world to accelerate platform adoption and ensure long-term customer success. As part of our Worldwide Technical Solutions organization, you find fulfillment in empowering our technical sellers with access to AI-driven tools and automation, demos and sandboxes, design and deployment guides, and comprehensive technical training and certifications, with the ultimate goal of maximizing their effectiveness as a technical seller and enabling them to solve the most complex security challenges.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.