Technical Services Manager

Primary Location :BIGGLESWADEAt Solina, our community of close to 5,000 people share a passion for food and live our entrepreneurial culture.We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With sustainability at the heart of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.By constantly rethinking culinary solutions, we make food matter for people and the planet.If you're ready for a new adventure in a dynamic, expanding, passionate, international company, join us !Purpose of the RoleThe Technical Services Manager is responsible for managing customer-facing technical support, ensuring the delivery of accurate product information, specifications, and documentation to meet customer and regulatory requirements. This role bridges commercial, R&D, and operations teams to provide technical assurance, drive system improvements, and maintain excellence in technical data integrity.Key ResponsibilitiesCustomer Technical SupportAct as the primary technical contact for customers, managing technical queries, documentation requests, and specification approvals.Ensure all customer technical requirements, including questionnaires, specifications, and audits, are completed accurately and on time.Provide technical support to commercial and NPD teams during product launches, trials, and customer visits.Product & Data ManagementOwn and maintain product technical data, including specifications, nutritional, allergen, and labelling information.Manage the technical database and document control systems to ensure version accuracy and accessibility.Coordinate internal reviews of product specifications and ensure compliance with both internal standards and customer expectations.Regulatory & Compliance SupportInterpret and apply relevant food legislation and customer standards in technical documentation.Support regulatory updates by ensuring product information aligns with latest requirements.Collaborate with the Supplier Assurance team to ensure ingredient compliance and traceability.Continuous ImprovementDrive automation and standardisation in technical service processes and document management.Identify opportunities to enhance technical support efficiency and accuracy.Develop and deliver technical training to internal stakeholders to strengthen knowledge across teams.Qualifications & ExperienceDegree in Food Science, Food Technology, or related field.Minimum 5 years’ experience in a technical services or specifications management role within the food industry.Excellent understanding of food labelling, legislation, and retailer codes of practice.Proficient in technical systems and databases (e.g. SpecPage, Hamilton Grant, or similar).Strong attention to detail, communication, and project management skills.Key InterfacesInternal: R&D, Quality Assurance, Regulatory, Commercial, Operations.External: Customers, Third-Party Auditors, and Certification Bodies.BenefitsCompetitive benefit packageWe are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment