Technical Solutions Team Lead JB-26679

About us:A unique opportunity to join a new and advanced cutting-edge technological payments product in a rapidly growing startup within a big financial organization.If you want to shape the future of payments, innovate and make an impact, JOIN US and step up to The Platform.About the Role:Cal Platform is hiring a hands-on Technical Solutions Team Lead (80% hands-on, 20% leadership) to manage two tech solutions specialists and ensure the operational excellence of our fintech platform. The role includes advanced troubleshooting, use of automation and AI tools, close collaboration with R&D, and support for business clients and internal SaaS systems in an AWS-based environment.Lead and mentor two tech solutions specialists, including task management and handling escalations.Troubleshoot issues across application, integration, and cloud layers.Use automation tools and AI mechanisms to build and configure support workflows that reduce manual work and improve response times.Work closely with R&D developers to analyze logs, reproduce issues, and validate fixes.Support internal SaaS systems such as Slack, Zendesk, PagerDuty, Coralogix, and Google Workspace.Configure PagerDuty alerts, escalation policies, and incident playbooks.Run scripts and database queries for diagnostics and root-cause analysis.Apply business understanding of payment services, card logic, and banking flows.Improve monitoring, documentation, and operational procedures.Requirements:3+ years of experience managing technical staff.5+ years in a technical, hands-on role with strong troubleshooting skills.High technical orientation including scripting, API usage, and log analysis.Experience with AWS or similar cloud-native environments.Familiarity with SaaS tools such as Slack, Zendesk, PagerDuty, and Coralogix.Understanding of networking fundamentals.Strong communication skills and a service-oriented approach.Business understanding of payments and financial processes, or the ability to learn them quickly.Nice to Have:Experience with CloudWatch, Elasticsearch, or Postman.Background with automation or AI tools for operational support.Knowledge of fintech compliance such as PCI DSS or GDPR.Experience working with CI/CD or DevOps workflows.