Technical Specialist

OnsiteDescriptionDSI is searching for a Technical Specialist who plays the role of Salesforce Developer and is responsible for managing all aspects of (url removed) (SFDC) including configuration, customization and implementation of applications and 3rd party integrations. Role also includes collaborating with internal stakeholders and team members to build solutions in SFDC that support business requirements and processes for continuous improvement.The Developer should have proven experience with Lightning Web & Lightning AuraComponents, APEX programming, (url removed) APIs. This position functions as a member of the Medicaid ITS Team, reports to the ITS Manager, and works with ITS Developmentteams.ResponsibilitiesWork with business teams to understand their processes and translate their needs into actionable Salesforce requirements for configuration/development.Involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design, implementation, testing, and post-production solution and user support.Maintains and provides enhancements to the existing Salesforce solutions.Develop and create customized reports and dashboards.Manages user testing to include developing test plans and creating user test cases.Create and maintain documentation on processes, policies, configuration, and user guides.Familiar with (url removed) best practices related to release management and deploying changes through the various sandboxes to production. Mentors and trains State Development resources.Design, develop, test, document, and deploy high quality business solutions on the (url removed) platform.Maintain, enhance, and create workflows, Flows, and other functions and configurations within the (url removed) environment. Develops and manages Communities.Proactively seek out and identify needed system changes.Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.Develops and creates advanced-level customized reports, dashboards, and responds to ad hoc reporting requests as needed. Handles and implements third-party integrations and troubleshoots any issues with applications as they arise.Works with leadership and stakeholders to determine Salesforce and other technologies, software, tools, and approaches to improve operational efficiencies and enhance the customer experience.Creates project documentation, including user interface guides, training documentation, or other functional specific documents and change requests.Thoroughly unit test development deliverables and participate in business user acceptance testing. Validates test cases and results against requirements.Develops complex, macro-driven reports to summarize system information for Senior Management.Salesforce report-building best practices should be followed to avoid the creation of configurations that negatively impact performance as data volumes increase. Assist with migration from older systems/processes into (url removed). Import data as appropriate using Salesforce tools like Data Loader. Log, troubleshoot, and resolve system problems. Monitor and manage exception logs for back-end system integration with SFDC.Perform other duties as assigned.RequirementsMust have solid (url removed) skills, experience setting up Salesforce Communities and ideally, understand the general concepts of Customer Relationship Management (CRM).Bachelor's Degree in Computer Science or information systems or related field.8-10 years of experience in Information systems operations environment in Analysis, Design & Development.5+ years of Professional Experience in development & administration of applications in Salesforce platform-based technologies (Sales Cloud, Service Cloud, Community Cloud).5+ years of Experience in Lightning Web Components (LWC), Aura, Apex, SOQL development and Java Script.5+ years of Experience in building and Managing Communities.5+ years of experience in SFDC Design, Analysis, Configuration, Customization and Coding.5+ years of experience with SFDC data model and the data migration / integration capabilities of SFDCStrong reporting background using standard reporting tools including standard (url removed) reporting functionality.Minimum of 3 years of experience with Salesforce tools such as Data Loader, SFDC Outlook connector, Jitterbit, MuleSoft etc.Handle web services API integrations with other internal and 3rd Party systems (REST & SOAP).5+ years of experience with SCRUM/Agile Development practices.Required ability to propose, document, and implement software project lifecycle solutions (software and documentation).(url removed) Developer certification or Administrator certification, preferred.Knowledge of Salesforce tools like Flosum, Ownbackup are preferred.DESIRED Skill SetsDemonstrate effective leadership, analytical and problem-solving skills.Required excellent written and oral communication skills with technical and business teams.Ability to work independently, as well as part of a team.Stay abreast of current technologies in area of IT assigned.Establish facts and draw valid conclusions.Recognize patterns and opportunities for improvement throughout the entire organization.Ability to discern critical from minor problems and innovate new solutions.About Diversified SystemsFounded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.Diversity, Equity and InclusionDSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve. As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.