Technical Support – Apple Device Specialist

Job Description:We are seeking a skilled Technical Support Engineer with expertise in end-user computing, including macOS, Windows, and mobile platforms. This onsite role involves providing deskside support, hardware maintenance, and network connectivity assistance at a corporate location in Vienna.Key Responsibilities:Deliver onsite operational and technical support to authorized users, ensuring SLA complianceTroubleshoot and resolve issues related to desktops, laptops, mobile devices, and peripheralsPerform reactive troubleshooting to prevent future incidentsAssist users with LAN/WAN connectivity, printer access, and file servicesRepair and maintain mobile devices and computing hardwareInstall, upgrade, and repair desktops, laptops, monitors, and peripheralsProvide software break/fix services and replace non-warranty assetsSupport network printer/scanner connectivity, including IP and TCP/IP configurationHandle warranty and break/fix support for networked printers and scannersConfigure and support mobile computing platforms for end usersProvide VIP support for desktops, mobile devices, displays, video systems, docking stations, printers, scanners, and wireless networksManage printer configurations and queues in line with SLA requirementsDeliver onsite hardware troubleshooting for end-user technologiesMaintain communication with sales, operations, and branch teams to relay customer feedbackLog and track issues using problem management systemsCommunicate technical information clearly to both technical and non-technical audiencesPerform deskside support services as neededQualifications & Experience:Minimum 3+ years of relevant IT support experienceStrong knowledge of imaging tools such as Ghost and MDTProficiency in data backup and recovery tools (USMT)Experience with installation, upgrade, and maintenance of Windows 11, MacBook, and Android devicesFamiliarity with enterprise deployment of Windows 11 and Google WorkspaceSkilled in hardware configuration, application setup, and network connectivityHands-on experience with Microsoft Intune (required)Proficient in mobile computing configuration and backup/recovery solutionsCertifications:CompTIA A+ Certification – RequiredApple Certification – Required