Technical Support Engineer

Position Overview:We are seeking a proactive and technically skilled individual to join our team as a Technical Support Engineer. The ideal candidate will configure and troubleshoot our products, resolving technical issues to ensure customer satisfaction. As a liaison between customers and internal teams, you will be essential in maintaining smooth operations within complex networking environments.Qualifications:Experience in the field of automation; Bachelor of Engineering students or recent graduates are encouraged to apply.Basic knowledge of technical disciplines such as physics, electrical engineering, and electronics.Proficiency in English and Serbian (B1 level or higher); additional language skills are advantageous.Familiarity with IEC 61131-3 languages and PLC-device experience.Responsibilities:Reproduce customer environments to run tests on sensors, thermostats, PLCs, and other company products.Efficiently manage and address electronic tickets.Liaise between the sales team, customer success team, and customers to address customer problems accurately.Troubleshoot and configure both software and hardware components.Create educational stands, materials, and media to aid in customer understanding and product usage.We Offer:A modern, international, and multilingual work environment.An exciting role for young specialists in a fast-growing tech area.Flexible scheduling to accommodate final year students and recent graduates.A collegial and youthful team atmosphere."No dress code" environment.Comprehensive training during the probationary period and ongoing professional development.Opportunities for career advancement in a large company.A competitive salary that grows with your achievements.About Akytec:Akytec is an international, multilingual company that specializes in the production and development of automation technology. We are also building our own plant in Nis. With a young and dynamic team, we are committed to innovation and excellence in one of the most rapidly developing sectors. We are connected to a broader network with our offices (detailed at https://akytec.de/en/) and utilize advanced PLC programming environments like https://www.codesys.com.Application Process:Interested candidates are invited to send their CVs to Aleksej Malafeev at a.malafeev@akytec.rs.We look forward to discovering how you can contribute to the success of Akytec. Join us in advancing the world of automation technology!