Technical Support Engineer III

About DelineaDelinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover all identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.Apply today to help us achieve our mission.SummaryDelinea is seeking an experienced Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers.Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.This position reports directly to the Technical Support team manager.Please note: You will be required to commute to the office 3 days per week to our office based in Taguig City.What You'll DoProvide post-sale technical support to customers and partnersAssess and document reported customer issuesFormulate and communicate resolution plansGather necessary information and resourcesInvestigate and reproduce case scenariosProvide clear customer responses and document corrective actionsDevelop knowledge base articles and pre-written responsesProvide consultation and mentoring to technical support engineersWhat You'll BringAt least 3-4 years of proven relevant professional experience as a technical support engineerIn depth knowledge and experience with at least some of the following:Cybersecurity products and solutionsIT and System administration (minimum of 5 years)Networking and data transport and encryptionCloud infrastructure, Machine, network and services virtualizationSecurity concepts and methodologiesRelational databases and SQL language proficiencyPowerShell, Bash or other OS scripting languagesAbility to work on-call hours as assigned.Troubleshooting and problem deconstructionStrong written and verbal English communication skillsAbility to work diverse, international, customer and team environmentsAble to communicate technical concepts at a professional level in multiple languagesTrustworthy, self-motivated, and reliableAccountability, transparency, and ownershipDesire to work in a dynamic and challenging environmentOrganized and methodological with great attention to detailWe'd Love To SeeProficiency in one or some of these languages, i.e. German, French, Spanish, Japanese, Arabic and Turkish.Prior or current security clearance - a plusWhy work at Delinea? We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.We invest in people who are smart, self-motivated, and collaborative.What we offer in return is meaningful work, a culture of innovation and great career progression.At Delinea, our core values are STRONG and guide our behaviors and success:Spirited - We bring energy and passion to everything we doTrust - We act with integrity and deliver on our commitmentsRespect - We listen, value different perspectives, and work as one teamOwnership - We take initiative and follow throughNimble - We adapt quickly in a fast-changing environmentGlobal - We embrace diverse people and ideas to drive better outcomesWe believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.