Technical Support Engineer
Posted: 4 days ago
Job Description
Date: Sep 30, 2025Location:Cairo, EGCompany: Midis GroupVendor: VMwareReq ID: 1957Job TitleTechnical Support EngineerJob ScopeThe Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.Main Duties And ResponsibilitiesSupport the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive modelsSupport the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needsAnalyze technical issues based on defined support processes and procedures and report actions accordinglyAttend to technical issues raised by partners and end users in a timely and efficient mannerMaintain strong relationships with partners and customersEnsure constant and effective communication with assigned vendors securing full support on technical issuesAssist in the presentation of effective POC/demo to partners/end usersRespond to after-hours support queries during assigned rotations and escalate issues if neededPosition RequirementsEducationBachelor’s degree in Computer Science or any other related fieldExperienceAt least 3 years of relevant experience
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