Technical Support Engineer

This job is with ABB, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This Position Reports ToTechnical Support ManagerWorking in the Energy Industries division, based in eastern Europe, optionally worldwide, you will be cooperating with international teams to maintain the highest levels of customer satisfaction in our worldwide applied solutions for electrical power generation. Reporting to the Head of Product Support, you will perform various product and life cycle activities to assist in the development, launch, maintenance, and profitability of UNITROL, MEGATROL and SYNCHROTACT products.Your ResponsibilitiesTechnical support for ABB experts worldwide, ABB business partners and End customers with Salesforce as the CRM (Customer relationship management) platform and participation in ensuring 24/7 availability of remote support lineLeading resolution teams and handling customer communication for support cases where different stakeholders (e.g., System experts, R&D, Quality etc.) build a resolution team according to severity, complexity, and urgencyLead and support with type test activities, component specifications, life cycle solutions and product engineering etc.Supporting customers with grid code compliance studies (e.g. Power Factory, PSS/E, PSCAD) and digital transformation (e.g. cyber security, digital twin)Your backgroundBachelor or master’s in electrical engineeringMinimum 4 years of experience in field service or engineering with Power Generation System know how, Embedded Software and Control Hardware plus Power Electronics (Experience with excitation systems is preferred)Fluency in English, any other languages are an assetIntrinsic attitude to drive innovation and improvementProven organizational skills with the ability to handle multiple projects simultaneouslyHigh sense of responsibility and commitmentHigh degree of intercultural awarenessWe value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.