Technical Support Engineer

Company DescriptionVXG is a global leader in cloud-based video surveillance, connecting over 150,000 cameras globally. The company's open, scalable, and cost-effective platform allows seamless integration with other solutions, enabling the creation of highly customized and innovative video surveillance systems. VXG empowers customers to deploy solutions in their own cloud or data centers with full control, branding, and ownership. The platform's flexibility and efficiency offer quick implementation and robust features, making it a preferred choice for SaaS companies, security, access control, and AI-driven video monitoring solutions.Role DescriptionThis is a full-time on-site role based in Toronto, ON, for a Technical Support Engineer. Responsibilities include providing technical support to clients, troubleshooting issues, analyzing and solving technical challenges, and offering exceptional customer service. The role involves working closely with both customers and internal teams to resolve technical problems and ensure a high level of service delivery.QualificationsStrong skills in Technical Support, including diagnosing and resolving software issues.Proficiency in Troubleshooting and Analytical Skills to identify and address technical problems effectively.Proficiency with networking and Linux administration.Deep understanding of cloud technologies, containers and micro-services, including AWS, Kubernetes and Docker.Familiarity with video surveillance systems is a strong asset.Technical certifications or relevant educational background in IT, computer systems, or a related field is preferred.