Technical Support Executive

IT Executive Support TechnicianAbout the Opportunity:Optomi, in partnership with a global leader in building materials and infrastructure solutions, is seeking an IT Executive Support Technician to provide high-touch technical support to senior executives and their administrative teams. This individual will serve as the primary point of contact for all executive IT and A/V needs, ensuring seamless technology experiences for high-visibility meetings, events, and daily operations. The ideal candidate is polished, poised, and professional, with strong customer service instincts and the ability to thrive in a fast-paced, executive-facing environment.What the Right Candidate Will Enjoy:A highly visible role supporting executive leadership and strategic initiatives!Direct collaboration with C-Level executives and their assistants!Exposure to enterprise-level technology environments and A/V systems!Opportunity to travel to executive meetings and company conferences (approx. 10%)!Responsibilities:Serve as the first point of contact for all C-Suite and executive IT needs.Provide hands-on technical support for laptops, mobile devices, and A/V systems.Configure, manage, and troubleshoot Logitech, Microsoft Teams Rooms, and other video/audio conferencing tools.Support day-to-day operations and event setups for in-person and hybrid meetings.Partner with executive assistants to ensure meeting readiness and proactive issue resolution.Handle ServiceNow requests and incident tickets related to executive support.Provide onboarding and account setup assistance for new executives and staff.Travel as needed (approx. 10%) to support offsite meetings or conferences.Maintain composure and professionalism in high-pressure or time-sensitive situations.Required Skills & Experience:3+ years of experience providing executive-level IT support (C-Suite focus).Strong knowledge of Windows 10/11, Office 365, Active Directory, and Okta.Proficiency with A/V setup and troubleshooting (Logitech, Teams, video/sound systems).Experience supporting Office 2010/2013/2016 Suite, mobile devices, VPN, and basic networking (routers, switches, proxy settings, modems, Ethernet).Ability to manage service desk tickets and resolve issues independently.Professional, reserved, and customer-focused demeanor — must present well to executive leadership.Excellent communication and problem-solving skills.Nice-to-Haves:Experience with Verkada systems.Basic understanding of VPN troubleshooting.Team & Culture:Embedded within the Executive Support team, working directly alongside executive leadership and their assistants.Collaborative environment emphasizing discretion, professionalism, and responsiveness.Independent role within a broader IT support organization, with opportunities for cross-functional collaboration.Ideal for someone who takes pride in providing white-glove support and thrives in a high-trust, executive-facing environment.