Technical Support Lead

Project Description:DXC Luxoft has one of the world's leading Orchestrade practices. We are a top-tier Orchestrade Partner and a market leader in implementation, integration, upgrade, migration and Orchestrade SaaS and support services.The project is a trading and position platform implementation for commodity products. This is a brilliant opportunity to work on several type of commodity products and learn a new trading platform.We are seeking an experienced Technical Support Lead to join our dynamic team. The ideal candidate will have strong expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and Kafka to support the Azure native interfaces around the clients new Orchestrade deployment, which DXC Luxoft are running as SaaS. You will work closely with data engineers, architects, and business teams to support and continuously improve and optimize data pipelines, real-time data streaming, and cloud-based analytics solutions.The interfaces are Azure Databricks- Databricks Jobs- Delta Tables and Delta Lake- PySpark data pipelinesYou will run the SaaS and Data Layer support team responsible for maintaining the client environments of the new trading platform.Responsibilities:The Technical Support Lead will be responsible for:Managing the day to day operation of the Orchestrade SaaS solution and DXC Luxoft developed Azure interfacesManagement reporting and governance with the clientProviding energy trading SME knowledge and mentoring the broader support teamParticipate in application support and resolving customer issuesHands on development and remediation of issues with the interfacesManaging escalations to L3 support either from Microsoft or Orchestrade where underlying technology products are the source of outagesCollaborate with the client on continuous improvementMandatory Skills Description:Cloud expertise in Azure DataLake, Azure Data Factory (ADF), Databricks, Event Hub, Event Grid, and KafkaPython coding for data pipelinesPrevious experience leading a support teamExperience in successfully running SLA and KPI frameworks for critical applicationsWorking experience in ITIL processes, mainly change, release and incident managementExperience dealing with customer senior managementNice-to-Have Skills Description:Commodities / energy trading experienceUnderstanding of Agile software development practicesExperience with Power BI or other visualization tools