Technical Support Manager

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.The Technical Support Manager will play a crucial role in leading and managing our Technical Support team, which includes members located in Australia, Poland, Bulgaria. This position requires a dynamic leader with exceptional managerial skills to own and optimize support processes, ensure efficient team operations, and foster a collaborative and inclusive team environment.What you'll be doing:Leading and managing the Technical Support team (spread across the world), providing mentorship and guidance to team membersOwning and optimizing technical support processes, ensuring alignment with company goals and efficiencyFostering a collaborative team environment to resolve issues and improve overall service qualityMotivating and supporting team members in their professional development and growthEnsuring adherence to SLAs and performance metricsAbout you: 3+ managerial experience in a technical support or IT service management environmentStrong leadership skills with a track record of developing and motivating teamsExcellent communication and interpersonal skillsStrong analytical and problem-solving abilitiesExperience with process improvement and optimizationExperience with different monitoring tools, e.g., Kibana, Grafana, Prometheus, Proficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plusExperience with DevOps/SRE is a plusEnglish level B2 or higherWhat you will get in return: Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks! Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits! Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the communityBe a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.