Technical Support Specialist - Yardi

POSITION SUMMARY: This position is responsible for the administration and support of our Yardi platforms, including evaluating, documenting, and maintaining the systems, keeping them in sync and up to date with the latest available plug-ins, controlling user access and permissions, and keeping the system compliant with both internal and external audits.ESSENTIAL DUTIES AND RESPONSIBILITIES: Respond to and resolve complex support tickets related to Yardi software Develop simple to complex YSR reports in YardiCreate stored procedures, system validations, email notifications and schedule tasksCreate and upload ETL file for different business functionsCollaborate with internal customers to troubleshoot and find solutions for technical issues Provide guidance and training on software functionalities to enhance user experience Document support interactions and maintain accurate records of issues and resolutions Work closely with development teams for escalated issues that require specialized attention Drive Enhancements and optimization RequirementsBachelor's Degree - Information Technology and Software EngineeringMinimum 5 years of technical support experience with Yardi or similar property/real estate management software. ERP: Yardi voyager, Orion, Rent Café DB: MYSQL, Oracle, PL/SQL Reporting Tools: YSR (Yardi Spreadsheet reporting), Correspondence, Adhoc reporting, Columnar scripting YSR DashboardsETLL: Data Import and ExportAutomation: Automating report/functions in Yardi, creating packages (SQL Script), Task Runner, Report Scheduler, Notification, Critical DatesStrong problem-solving skills and the ability to work independently. Excellent communication skills, both written and verbal. Familiarity with customer service best practices and support ticketing systems. Proficiency in using Yardi software features and functionalities. Solid understanding of property management processesWorking RequirementsFully remote Fluent in English Will work 8:00 AM to 5:00 PM US Pacific Time (PST)