Technical Support Specialist

American academy is well-established international English academy is looking for a fresh dynamic Technical support Engineer .Salary will be from 8000 to 10000 L.E6 full days.Campus 6 October CityJob DescriptionSupport customers and company by providing troubleshooting/knowledge transfer. • Provides remote technical support through the TeamViewer platform and through communication with our customers and agents. • Log support tickets and track status with different team members. • Support tickets coordination and followup. • Develop articles/blogs for scenarios related to company products. • Contribute and give User-Training on new systems functionalities.Job Requirements• Knowledge of MCSA and CCNA • Knowledge of SQL Server and exchange. • IT background is preferred. • Ability to analyze and troubleshoot issues with common sense. • Excellent Communication skills are required. • Ability to write technical documents/plans. • Excellent English proficiency.