Technical Support Specialist

At Bambuser, we’re on a mission to change how the world shops online. Our platform helps some of the world’s most loved brands bring their e-commerce to life with live and interactive video.We’re now looking for two Technical Support Specialists to join our Customer Support team in Slovenia. You’ll play a key role in building our local support presence while working closely with teammates across Stockholm, London, Paris, New York, and Tokyo.This role goes beyond traditional support. You’ll not only provide first-line technical support with urgency, empathy, and expertise, you’ll also partner with our Customer Success Managers to audit implementations, spot issues early, and set customers up for long-term success.If you’re excited about fast-moving technology, want to learn the ins and outs of a cutting-edge SaaS product, and are curious about how global brands use Live Video Shopping to transform e-commerce, this is the place for you.Please note: this role includes shift work, with hours that cover core US business times (Eastern Time) on a rotational schedule.What you'll doCommunicate directly with our customers and internal teams via email, calls and our support platform (Salesforce).Conduct initial troubleshooting and diagnostics for customers in need of assistance.Log and manage tickets in our support platform.Ensure support tickets in need of escalation are being handled and communicated effectively.Regularly work shifts as assigned (including those aligned with US Eastern Time to support our American customer base).Own technical health audits of live implementations (post-onboarding) to ensure continued alignment with best practices and business goals.Proactively flag and help resolve tech debt or legacy configurations that may block feature adoption or scale.Recommend upgrades or improvements (e.g., migrating to newer SDK versions, feature toggle adoption, configuration changes).Partner with Support to manage Tier 2/3 escalations and reduce Engineering touchpoints for recurring issues.Dig into logs, environments, and integration setups to diagnose complex issues; without CSMs needing to get involved.Help set up dashboards, usage alerts, or scripts to track technical health (e.g., latency, uptime, usage drops).Help establish and shape our support capabilities, contributing to process improvement and operational excellence as we grow.Who you areBased in Slovenia and confident in communicating in English, both written and spoken.Curious, quick to learn, and comfortable with web technologies.Problem-solver who enjoys working with both people and tech: equally at ease with e-commerce teams and technical setups.Calm under pressure, with the ability to prioritize effectively.Flexible and adaptable in a rapid-growth environment, including working flexible hours to support global customers (US time zones).Naturally collaborative and eager to work cross-functionally with a global team.Your BackgroundYou might come from customer service or technical support, or perhaps you’re an engineer who thrives on helping customers.Strong troubleshooting and analytical skills come naturally to you.Solid knowledge of JavaScript (ES5/ES6+).Comfortable working with HTML and CSS.Good understanding of HTTP requests and headers.Bonus: experience in SaaS or e-commerce.Why Join Bambuser?We combine the impact and pace of a scale-up with the creativity of a startup. We’re not just another SaaS company. We’re building the future of video commerce. At Bambuser, you’ll have the freedom, trust, and firepower to move fast and build things that matter.Curious to see Bambuser in action?Check out bambuser.com to explore how our platform powers shoppable video for brands worldwide. You’ll find product demos (Live, Shoppable Video, Video Consultation and Chat) and stories from some of the world’s most iconic retailers. If you’re excited about solving problems, supporting global brands, and shaping the future of video commerce! We’d love to hear from you. Apply now and join us on the journey! 🚀