Technical Support Specialist

Job Title: Technical Support SpecialistLocation: Jubail, KSAType: Full-time | On-sitePurpose of the RoleTo ensure the smooth functioning of the digital platform by providing on-ground technical support, troubleshooting issues, resolving escalations, and coordinating with internal teams to maintain system uptime and user satisfaction. The role acts as the technical backbone for platform stability and user experience in Jubail.About the RoleThe Technical Support Specialist will provide in-person and remote assistance to vendors, partners, and internal users. This includes identifying and resolving platform bugs, assisting in integrations, and managing all technical escalations promptly and effectively.Key ResponsibilitiesProvide in-person troubleshooting and platform support for users in Jubail.Identify, diagnose, and resolve system, integration, and platform issues.Work with development and QA teams to report, track, and verify bug fixes.Escalate unresolved issues through proper channels and follow up to closure.Assist in testing and configuration of new integrations or feature releases.Document technical procedures, FAQs, and resolutions in Arabic and English.Support compliance with KSA cybersecurity and data-handling standards.QualificationsBachelor’s degree in Computer Science, Information Technology, or related field.1–3 years of technical support.Basic understanding of APIs, SaaS platforms, and web-based applications preferred.Strong troubleshooting, analytical, and communication skills.Native Arabic speaker with fluent English (business level).Willingness to work in an on-site, fast-paced, client-facing environment.Preferred AttributesPassionate about problem-solving and continuous learning.Team-oriented and customer-centric mindset.Exposure to digital marketplaces or B2B platforms is a plus.