Technical Support Specialist

Company Description Truwealth Technology Solutions, based in South Africa, is dedicated to redefining how businesses leverage technology for efficiency, intelligence, and growth. With a global clientele, the company specializes in AI-driven automation, custom software development, helpdesk systems, enterprise integration, and digital transformation. Serving industries such as logistics, manufacturing, finance, and education, Truwealth tailors innovative solutions that optimize processes, reduce costs, and enhance customer experiences. Core offerings include AI helpdesk systems, intelligent chatbots, ERP integrations, data intelligence dashboards, and IT infrastructure services. As a leader in technological innovation, Truwealth helps businesses simplify complexity through transformative digital tools. Role Description This is a full-time, on-site role for a Technical Support Specialist, located in the Durban Metropolitan Area. The Technical Support Specialist will provide front-line technical assistance, troubleshoot software and hardware issues, and deliver exceptional customer support. Responsibilities also include diagnosing and resolving technical problems, ensuring customer satisfaction, documenting solutions, and collaborating with cross-functional teams to optimize user experiences. Qualifications Proficiency in Technical Support and TroubleshootingStrong Analytical Skills and ability to diagnose complex issuesExperience in Customer Support and delivering Customer SatisfactionEffective communication and collaboration skillsKnowledge of IT infrastructure, tools, and systems is advantageousRelevant certifications in IT or related fields are a plus