Technology Command Centre - IT Support

WHO WE ARE:As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.Why JoinImagine being part of a team that keeps the heartbeat of OCBC's operations going. As an IT Support Specialist, you'll play a critical role in ensuring our systems and technology run smoothly, enabling our employees to deliver exceptional service to our customers. You'll be the go-to expert for technical issues, and your problem-solving skills will make a real difference.How You SucceedTo excel in this role, you'll need to be proactive and responsive, with a strong focus on customer satisfaction. You'll work closely with our employees to understand their technical needs, resolve issues efficiently, and provide training and support to enhance their technical skills. Your ability to communicate complex technical information in a clear and concise manner will be key to your success.What You DoPart of Technical Command Centre (TCC) to support Base24 and ATM systems, working in 2 dayshifts roster.Perform trend analysis and capacity management.Perform troubleshooting and case investigation due to EMS alerts or lodged by users with a good root cause analysis.Identify initiatives and recurring problems for optimizing and prevention enhancement.Perform bug fixes or apply hotfixes from ATM vendor with proper test management cycle.Perform recovery up to the point of service restoration.Perform HA and DR exercise.Manage audit and regulatory requirements.Respond to and resolve technical issues reported by employees via phone, email, or in-personTroubleshoot hardware and software problems, and escalate complex issues to senior technical teamsProvide training and support to employees on new systems and technologiesCollaborate with other IT teams to implement new technologies and resolve technical issuesDevelop and maintain technical documentation to support knowledge sharing and continuous improvementWho You AreBachelor's Degree in Information technology with 4-6 years’ work experience in banking environment, supporting Base24 & ATM application systemsTechnically competent in HP NonStop platform and excellent in TAL & COBOL programming language.Must have domain knowledge in Base24 Application Classic (Rel 5 & 6).Exposure to open system applications like Base24-eps, Live EJ, Software Distribution (SCCM), Diebold Nixdorf Host Application (Transaction Middleware) & NCR Host Application (Transact-X) will be an added advantage.Who We AreAs Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.What We OfferCompetitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.What We Offer:Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.