Technology Consultant

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.Technology ConsultantWhy We Have This RoleThe Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.How You’ll Find SuccessYou will know you are doing a great job when you:Successfully onboard our clients, implement and deliver customer projects, driving them from inception to production go-liveDeliver solutions of value to our customers, ultimately resulting in high renewal and expansion ratesBuild strong, lasting relationships with clients, and are a creative and analytical problem-solverSupport the Product team to improve product features and, in time, the Sales team in pursuit of large deals.Exhibit the ability to effectively juggle multiple priorities Demonstrate outstanding interpersonal, collaboration, and communication skillsMost importantly, you care deeply about our clients and provide them a world-class experienceHow You’ll GrowYou will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:Hands-on experience with emerging technologiesExposure to the latest thought leadership in the XM industryOpportunities to own and drive initiatives and strategic projects, such as the adoption of new product features Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organizationAvenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growthThings You’ll DoRapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutionsDesign and document functional and technical requirements and help scope projects by understanding timelines and workSolve complex technical implementations both independently and in a team environmentClearly communicate solutions back to clients through multiple communication channelsEnable clients on the Qualtrics Experience Management (XM) Platform and related solutionsLead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.Coordinate and collaborate with the Engagement Manager and other members of the internal account team.Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutionsContribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.What We’re Looking For On Your ResumeWe know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.3+ years of experience at a SaaS/Technology/Consulting CompanyBachelor’s degree or greater in Computer Science or Information Systems/Technology, or equivalent experienceExperience in the delivery of technical solutions that drive business valueExperience in project management is beneficial, but not requiredBasic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environmentClient-facing experience in a technical or project management role What You Should Know About This TeamOur team is a group of highly driven individuals that are intelligent, organized, and dedicated.We work together as a team to accomplish and surpass quarterly and annual objectives.We are a goal-oriented team that works hard and enjoys the incredible trajectory that Qualtrics provides. Our overarching objective is to drive company revenue growth through client success.,Our Team's Favourite Perks And BenefitsA comprehensive total rewards package consisting of base, incentives and generous benefits. We believe in sharing Qualtrics success which is part of the compensation for all employees.Private health insurance - top of the range coverage for medical and extras benefits.Wellness Reimbursement - JPY 34,000 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.JPY 185,000 Experience bonus to be used for an “Experience” of your choosingExperience Leave - additional 5 days a year to take for experiences!Commuter allowance - we take care of your public transport expenses to the office!Hybrid working environment - 3 days in office, 2 from home.Catered lunches in our Tokyo office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! 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