Technology Engineer

SummaryDunbar Consulting, Inc. (DCI) is seeking a Technology Engineer in support of the Helpdesk and IT Support Program. The System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software, and application software, as well as help desk services, break-fix and maintenance services, and on-site support.Responsibilities include hardware acquisition, maintenance, and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology. The System Consultant will provide proactive on-site support to one or more client offices, minimizing calls to the Help Desk by developing strong relationships and recommending systems management improvements.This is an onsite role located in Washington, D.C.Position is contingent upon contract awardSecurity and ClearanceMust be a U.S. CitizenNO DUAL CitizenshipAbility to pass Federal background checkKey Responsibilities & DutiesEssential Duties and ResponsibilitiesIdentify gaps in project and systems performance management processesCreate process documentation and training materialsConduct reviews of data derived from project and systems performance management processes and summarize findingsPerform quality audit of work products delivered by team members and service providersCreate reports used to evaluate trends to support continuous improvement initiativesAnalyze data and report on issues and challenges related to the effective execution of project and performance management processesAnalyze system data and performance reports to support identification of trends and business impactAnalyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectivesResponsibilities include but are not limited to:Customer Support and CommunicationExceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendorsAbility to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technologyTechnical Expertise in Multi-Platform EnvironmentsManaging Operating Systems: Support Windows, Mac, and server systems; ensure proper configuration, updates, and maintenance. Install and configure application software and computer hardwareTechnical Support and Troubleshooting: Provide technical assistance to staff members, troubleshoot issues, and resolve problems related to hardware, software, and network connectivityUser Account Management: Create and manage system permissions, user and computer accounts; ensure proper access controls and security measuresSecurity and Monitoring: Regularly perform security tests and monitor system security. Implement security protocols, firewalls, and backupsNetwork Maintenance: Maintain networks and network file systems in partnership with the client; collaborate with network administrators to ensure seamless communication and connectivityMobile Device SupportExperience supporting iOS and Android devices, including setup, troubleshooting, and maintenanceProblem Solving and Troubleshooting: Diagnose and resolve technical issues efficiently, ensuring minimal disruption to users. Apply best practices for system maintenance and user supportContinuous Learning and AdaptabilityWillingness to stay up to date with the latest technologies and advancements in both software and hardwareFlexibility to adapt to evolving technical environments and user needsCustomer Support and CommunicationDeliver exceptional service and communication with professionalism and clarityTranslate complex technical concepts into user-friendly explanationsMaintain service excellence through responsiveness and a proactive support approachRequired QualificationsBachelor’s degree in relevant field of study and 3+ years of relevant professional experience, or equivalent combination of education and experienceBachelor’s Degree in a computer-related field or at least 3+ years of related technical experienceCustomer service training and 3+ years of direct customer supportExceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to client staff and/or hardware and software vendorsExperience supporting both Windows and Apple environments with associated backup solutions and the ability to install and troubleshoot hardware and software in bothExperience supporting iOS and Android devicesMust be able to effectively teach concepts to the customerCertifications (Required At Least ONE Or MORE)HP Certified Professional (Accredited Platform Specialist – Desktops, Servers, Printers, Laptops)Microsoft Certified ProfessionalApple-Certified ProfessionalPreferred QualificationsPrior experience supporting federal or government clients, particularly in help desk, IT infrastructure, or systems consulting environmentsDemonstrated ability to deliver IT support in SLA-driven environmentsProven record of process improvement and data-driven decision makingExperience in systems performance analysis, metrics reporting, or quality assuranceStrong organizational and multitasking skills; able to manage competing priorities in fast-paced, client-facing settingsExcellent interpersonal skills and the ability to collaborate effectively with clients, peers, and leadershipSalary Range: $85,000 - $105,000Disclaimer & Equal Employment Opportunity StatementThis job description will be reviewed periodically to ensure alignment with evolving business needs and organizational priorities. Duties, responsibilities, and essential or non-essential functions may be modified, added, or removed at any time at the discretion of management.Equal Employment Opportunity Statement:Dunbar Consulting, Inc. is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.We are dedicated to providing a work environment that is free from discrimination, harassment, and retaliation—where all employees are treated with respect, dignity, and fairness, and are supported in reaching their full potential.Powered by JazzHRJ15erMSjtn