Technology Specialist

Job DescriptionJob Overview:Technology Specialist completes a variety of IT Pillar assignments as needed and can complete work with a limited degree of supervision. They are an informal resource for colleagues with less IT Pillar experience. The Senior IT Pillar Tech has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks. They provide solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures. They directly impact the quality of the work of the team.ResponsibilitiesKey Tasks and Responsibilities:General HW support and maintenance, Help Desk activities.Level 2/3 end-user support.Workstation moving, fixing, and installation using internally approved methods.Call Manager maintenance and telephone sets.Software package creation.SW installation.Local Backup System Administrator.Training sessions on all technology changes.Work closely with the EDS team, and ensure knowledge-sharing.Perform Introductory Onboarding training.Ensure that VIP users are properly managed, and their needs are taken care of.Reach out to other members / escalate as necessary to ensure customer satisfaction.Help with software Upgrades or Rollouts of both Productions Tools & Engineering Software.Support Infrastructure Team in Setup and take part in projects as and when required.Support infrastructure team, handling server backup / recovery.Coordination of network setup & support - for both MDR & Client.Manage IT assets and ensure adequate stock exists.Maximize utilization of assets by reuse.SCCM maintenance.Telephone / Mobile assets.Support (Project) IT Coordinators, End Users, Application Developers, and Application Administrators’ Users with solving problems.Assist users through telephone, remote control of desktops, ail, and direct contact at the Helpdesk or Users’ Desk.Responsible for the application of Environmental Policy and Procedures within their area of responsibility.QualificationsEssential Qualifications and EducationAssociate / Diploma Degree preferred in Engineering or IT discipline Experience at least three plus (3+) years of experience as a Support Engineer or in a comparable function.Good knowledge of IT systems.General knowledge of IT infrastructure.General knowledge of CB&I business.Medium knowledge of the English language in speaking, reading, and writing.Ability to express oneself orally.Ability to express oneself in writing.About UsOur ingenuity fuels daily life. Together, we’ve forged some of the most trusted partnerships across the energy value chain to make what was once just an idea a reality: laying subsea infrastructure thousands of feet below sea level, installing platforms hundreds of miles from shore, using our expertise to design and build offshore wind infrastructure, and reshaping the onshore landscape to deliver the energy products the world needs safely and sustainably.For more than 100 years, we've been making the impossible possible. Today, we're driving the energy transition with more than 30,000 of the brightest minds across 54 countries.