Technology Support Lead

Job DescriptionJoin our dynamic team to innovate and refine technology solutions impacting the core of our business services.As a Technology Support Lead in Global Technology within Corporate Workplace Services, you will lead teams dedicated to delivering and maintaining high-performing workplace and infrastructure services. You will ensure operational stability, availability, and performance of production services, focusing on client experience and seamless business operations. In this role, you will use your critical thinking and leadership skills to oversee day-to-day system maintenance, troubleshoot and resolve issues, and drive continuous improvement. You will collaborate with stakeholders across the firm, ensuring clear communication and effective incident management.Job ResponsibilitiesLead teams of technologists that provide end-to-end workplace and infrastructure service delivery for the successful business operations of the firmExecute policies and procedures that focus on client experience and ensure operational stability and availabilityAnalyze business requirements and assess business technology risksCommunicate professionally at all levels demonstrating clear verbal and written capabilitiesSuccessfully execute workflow and team management including prioritization.Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability toolsEscalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restorationLead incident, problem, and change management in support of full stack technology systems, applications, or infrastructureRequired Qualifications, Capabilities, And SkillsFive years of experience leading and managing teams of employees and contractorsProven ability to deliver operational stability and client-focused technology solutionsStrong analytical and problem-solving skillsExcellent verbal and written communication abilitiesExperience in incident, problem, and change managementDemonstrated ability to prioritize and manage multiple tasks in a fast-paced environmentPreferred Qualifications, Capabilities, And SkillsExperience with workplace technology and infrastructure services in a large enterprise environmentFamiliarity with standard observability and monitoring toolsAdvanced knowledge of IT service management frameworksStrong stakeholder management and collaboration skillsAbout UsJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.