Telco Lead

Role OverviewThe Microsoft Telco Lead is a pivotal role within our telecommunications business, responsible for driving new customer acquisition and business growth across all operating companies. Reporting to the Head of Applications and the Chief Commercial Officer, this role is instrumental in executing go-to-market strategies, collaborating closely with sales teams, providing expert pre-sales support and ensuring seamless renewals management.Key ResponsibilitiesCustomer Acquisition Leadership: Oversee execution of established acquisition drive strategies across all OpCos, ensuring alignment with overall business objectives. Provide guidance and recommend adjustments as needed to enhance effectiveness and support successful customer acquisition.Sales Team Collaboration: Act as a subject matter expert, providing ongoing support and guidance to sales teams in the execution of focused initiatives and campaigns.Pre-Sales Support: Deliver technical and commercial pre-sales support for key opportunities, including solution design, product demonstrations, and proposal drafting.Performance Reporting: Monitor, analyse, and report on sales performance.Renewals and Upsell Management: Oversee renewals processes, proactively identify upsell and cross-sell opportunities, and work with account teams to maximise customer value.Customer Value Addition: Continuously seek ways to enhance customer satisfaction and retention through tailored solutions, education, and post-sales engagement.Role RequirementsMinimum of 3 years’ experience in a similar role within the telecommunications, IT, or software sectors, with a focus on Microsoft solutions and African markets.Demonstrable expertise in Microsoft CSP licensing model.Current Microsoft certifications (e.g., Microsoft Certified: Azure Fundamentals, Microsoft 365 Certified, or equivalent).AI certification or proven experience with Microsoft AI solutions.Exceptional communication and presentation skills, with the ability to engage technical and non-technical stakeholders.Strong stakeholder management capabilities, able to influence and build relationships across diverse teams.Analytical mindset with proficiency in sales forecasting, pipeline management, and reporting tools.