Telemetry & IP Config Tier III Engineer

Company DescriptionAt Zayo Europe, we’re driven by a bold vision to power the world through connectivity. We’ve built and operated the critical fibre networks that keep businesses, communities, and economies connected. In 2024, we embarked on an exciting new chapter as a standalone company — a milestone that empowers us to innovate, grow, and lead with greater agility. As we continue to evolve, our mission remains clear: to deliver fast, reliable, and scalable infrastructure that fuels the digital world.The Telemetry & IP Config Tier III Engineer is primarily responsible for providing in depth technical support and analysis of our core and dcn/telemetry network, the surveillance, repair and Turn up of a large multinational Ethernet and IP network services consisting of routers and switches from a variety of vendors with Juniper being the most widely deployed technology. Applicants must have at least 5 years of experience working with Juniper or Cisco routing equipment and be knowledgeable on common Ethernet and IP protocols to include BGP, MPLS, and Spanning Tree. Telemetry & IP Config Tier III Engineer must also have demonstrated customer service experience and be an effective communicator able to interact with customers both verbally and in writing to troubleshoot and resolve service issues.Principal AccountabilitiesOperational SME for the Zayo IP/Ethernet network. Work closely with Design and equipment vendors to implement changes, additions and upgrades to IP/Ethernet infrastructure. Implementation and activation of new IP/Ethernet services. Work closely with the wider Operations team to ensure efficient delivery of customer services, and to achieve company quarterly Gross Churn, and Net service activations. Analyse internal service orders to determine appropriate actions, and collaborate with other departments to execute installation tasks. Providing regular updates to internal stakeholders and external customers, on the progress of faults. Providing support to members of the wider Operations team as required. Support & maintain the company objectives of ISO 9001/18001/27001 accreditation RewardsCompetitive compensation including annual incentive planGenerous paid time off policy including, 25 days paid time off, one floating day and two volunteer days off per annumHybrid workingHealth and life InsuranceMeal vouchersEmployee assistance programs including mental health, wellbeing and medical supportZayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.