Telephone Operator - Arabic Speaker

Job SummaryMain Duties/Responsibilities:Comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and all the operation hours of all outlets and facilities as wellComprehensive knowledge of the extension numbers of all department outlets, executives and facilitiesAlways have a smile, with a helpful and friendly attitude towards colleagues and guests alikeTo ensure a very polite, accurate and efficient telephone service to all callersTo handle all internal and external calls into and out of the hotel in a courteous and efficient mannerTo ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guestsTo ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standardsTo ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the dayTo maintain updated internal and employee telephone directoryTo maintain a logbook on each shift for any information on guest comments.To be aware of all fire prevention and safety regulations and procedures at all times.To report all emergency calls immediately to the managementTo participate in training sessionsTo report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standardsCANDIDATE PROFILEPost-secondary diploma or equivalentAt least 1-2 years’ experience in an Switchboard or Communication Center position in a five star hotelExcellent verbal and written English & Arabic languagesClear, calm, friendly and courteous voice to attend all callsOperational knowledge of the Front Office operation Very well versed in Microsoft Office and related applicationsCustomer service orientationGood oral and listening skills