Tenant Support Worker

Apply now »Date: Nov 25, 2025Location: Vancouver, BC, CACompany: Lookout Housing and Health SocietyEmployment StatusPart Time PermanentARCH Decluttering PositionHeaderWe provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please visit www.lookoutsociety.caLocationSakura So, Vancouver17 minute walk from Waterfront Skytrain StationDays and Hours of workSunday and MondayShift times will be 11:00 - 19:00 HoursShifts are 7.5 hours in lengthDays of rest shall be consecutive. Schedule may change with two weeks’ noticeProbationary/qualifying period will be 488 hours with mid and end point reviewsNight premium will be given to staff that work 50% or more of their shift between 00:00-08:00 HoursSalary$31.56 - 33.28 depending upon applicants' length of seniority (as per the Collective Agreement)Job SummaryThe Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of Ethics. The TSW works with residents to provide assistance, support, education, and skills training. The TSW will work with tenants to maintain and develop greater independence and stability with the goal of a healthier and more independent living arrangement.Job DutiesWill participate in tenant intakes, and provide support services and assessmentsWill identify challenges for tenants, develop service plans, crisis intervention, and administer finances and medicationEnsure that basic needs are met by working closely with individuals on a long-term, ongoing basisComplete required paperwork and maintain statistical and evaluative dataAssist with volunteers and practicum students on siteSome external work is likely to occur; use of an automobile may, at times, be usefulEmployees are expected to remain alert and attentive during working hours. Sleeping during shifts is not permittedResponsible for complying with and contributing to all aspects of health and safety programQualifications & CompetenceEducation, Training and ExperienceDiploma in Community Social ServiceClass 5 BC Drivers’ License (*Only if required)OFA 1 First Aid CertificateFood Safe Certificate (*Only if required)Recent related experience of two (2) year’s OR an equivalent combination of education, training and experience OR other qualifications determined to be reasonable and relevant to the work.A minimum of two (2) years sobriety if having alcohol and/or drug problems.Criminal Record Clearance – Vulnerable SectorSkills And AbilitiesKnowledge/familiarity with related resources such as: Mental Health, Income Assistance, Harm Reduction, Trauma Informed Practice, Addictions Support organizations, etc. Ability to carry out the duties of the positionAbility to work independently and in cooperation with othersAbility to operate related equipmentAbility to communicate effectively both verbally and in writingAbility to organize and prioritize work Ability to observe and recognize changes in guestsAbility to establish and maintain rapport with guestsHome management skillsAbility to instructSuitability to work with disadvantaged and challenging adults in a diverse environment.Ability to analyze and resolve problemsConflict resolution and crisis intervention skillsAdvocacy SkillsClosing DateApplications will be accepted until December 2, 2025 at 5:00pm“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must apply through "Career Opportunities" on SAP. External applicants will be reviewed after Internal.ALL QUALIFIED APPLICANTS WELCOME TO APPLY. THOSE SHORT-LISTED WILL BE CONTACTED.c. BCGEU, Shop StewardLookout Housing and Health Society is committed to empowering people from different races, gender, age, religion, identities and unique experiences. We welcome everyone from diverse backgrounds and encourage them to apply in order to foster an inclusive environment.Apply now »