Territory Operations Manager, Merchant

About The RoleThe Territory Merchant Operations Manager will focus on the Northeast territory, driving fast-paced and agile initiatives to strengthen merchant operations and retention. In this role, you'll develop resources that empower Sellers and Account Managers to maximize merchant performance and engagement.Key responsibilities include ideating and executing strategic initiatives, conducting analyses, building dashboards to track progress, and presenting insights to leadership. This is a high-visibility role that requires close collaboration with Territory Leads, Sales Managers, Sellers, and Account Managers to identify pain points and develop effective, data-driven solutions.What You'll DoFocus on Merchant acquisition, sales performance metrics and retention for the Northeast regionIdentify, solve, or escalate customer or tech issues and opportunitiesTrack performance of resources through productivity metrics and outcomes (closed wons, first trips, gross bookings growth, offers adoption, online ordering adoption etc) Create resources such as SQL queries, Dashboards and deep analysis to leave behind materials for sellers and account managers to utilizeDrive analysis on strategic decisions, including understanding key levers to improve results and clarifying tradeoffsCollaborate with cross-functional teams, including other territories, central ops, and product ops to achieve goalsBasic Qualifications2+ years of professional work experience in a related field (consulting, operations, strategy, tech, investment banking)Strong Excel/Google SheetsExperienced with SQLBachelor degree requiredPreferred QualificationsStrong experience building and executing complex processesAbility to identify opportunities / problems and proactively deliver proposed solutions Unparalleled business judgement and critical thinking skills with the ability to use data to quickly develop strategies and make decisionsStrong communication and presentation skills, including experience presenting data & insights to an audienceStrong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teamsExperience working closely and communicating effectively with a diverse set of stakeholders in a constantly evolving, rapid growth environment with tight deadlinesAdvanced analytical capabilities including familiarity with python or RProject Management experienceHigh energy working style and optimistic attitudeFor New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits., For New York, NY-based roles: The base salary range for this role is USD$106,000 per year - USD$118,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.