Test Administrator - Osaka, Japan

Description - Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career, we are now hiring for a Test Administrator/ Invigilator to join our team based in Osaka, Japan.Summary: The Test Administrator is responsible for administrating all aspects of the testing operations in assigned test center of Pearson Professional Centers by providing high quality on-site service in accordance with strict operational policies and procedures of the examination processes. Open to work in flexible hours between Monday to Sunday (weekend working).CORE COMPETENCIESDetail OrientedCommunication SkillsProblem SolvingOrganizing SkillsCustomer FocusEthics and ValueSCOPE AND IMPACT OF JOBWorking on site with other Test Administrators, the Test Administrator serves candidates directly with appropriate implementing of operational policies and examination procedures .Required Knowledge And ExperienceEducation and Experience:One Year Customer Service Experience RequiredExposure in a testing environment strongly preferredSkills, Knowledge And AbilitiesExperience with Microsoft Office and Windows applications requiredCustomer Service Skills RequiredStrong written and oral communication skills in English and Japanese required (Ex. TOEIC 700- for non-English speaker, N1 grade for non-Japanese speaker)Ability to communication both technical and functionalAbility to work independentlyEffective time management skillsAbility to handle a reasonable amount of stressStrong attention to detailProblem solving skillsAlertness and courageEthics and trustKnowledge in operating a computer, fax, and other office equipmentOther (license/certification)Annual Pearson Professional Centers certification for Test Administrator requiredMust pass re-certification annuallyPrimary ResponsibilitiesOperational AdministrationAssure equipment is operational and test stations are free of extraneous materialsReview transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodicallyCommunicate and work with VSS technical support to investigate and fix technical issuesTest Center cleaningCustomer ServiceReview test roster and prepare accordingly for candidates including special accommodation preparationCheck in candidates and verify identificationsExplain the test process brieflyHelp candidates to place all personal belongings in a personal lockerEscort examinee to assigned test stationHelp the examinee begin the tutorial/testAnswer any questions before the timed portion of the test beginsMonitor examineesRecord and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itselfPrint the test results after the candidate completes the testQuality Assurance and Continuous ImprovementEnsure the adherence to the Pearson Professional Center quality and security measuresRecognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and sharedWORK ENVIRONMENT AND CONDITIONSPhysical RequirementsBe comfortable to work in a quiet testing environmentBe flexible in work hoursWho We AreAt Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.Job: Test Center OperationsJob Family: LEARNING&CONTENT_DELIVERYOrganization: Assessment & QualificationsSchedule: PART_TIMEWorkplace Type: On-siteReq ID: 21611