25-503-52 Ombudsman V

Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https: //capps. taleo. net/careersection/ex/jobdetail. ftl?job=00051878You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career SectionHow to ApplyApplications can be faxed to 512. 305. 7124 or e-mailed to Human. Resources@tmb. state. tx. us. All fields on the application must be completed. We may reject applications that do not include all the required information.

Resumes do not take the place of the information required on the state of Texas application. Additional InformationMust reside in Texas and within commuting distance with the Austin Office. No dual-state employment with another state agency or higher education is allowed. The successful candidate is required to disclose any outside employment while an employee of the Texas Medical Board to avoid any conflict of interest while performing the work and mission of the agency. Must provide DOB for background check. Agency does not reimburse travel or lodging expenses to attend job interviews. Virtual job interviews can be requested.

For veterans preference, please submit with your application a copy of the DD-214. Additional Military Crosswalk Information Can Be Accessed Athttps: //hr. sao. texas. gov/Compensation/MilitaryCrosswalk/MOSC_Legal. pdfAgency InformationWe have over 200 employees across the state of Texas. We are a collaborative and team environment work culture that values an environment of trust and accountability.

Together we work towards our Boards mission to protect and enhance the publics health, safety, and welfare by establishing and maintaining standards of excellence used in regulating the practice of medicine and ensuring quality health care for the citizens of Texas through licensure, discipline, and education. We value employee work-life balance and provide our team incentives that include flexed and compressed work schedules, wellness leave, health insurance and retirement programs, 401K, paid vacation and sick leave, holiday pay, promotional opportunities, free parking, employee assistance program, and other various benefits.

General DescriptionServes as an independent and impartial, neutral facilitator to licensees, complainants, and members of the public who may need assistance with the Texas Medical Boards (TMB) complaint, licensing, and disciplinary processes. Ensure compliance with the Texas Medical Practice Act, Texas Administrative Code, and other applicable laws. Will serve as a neutral and confidential resource and the primary point of contact for receiving, reviewing, and resolving complaints, inquiries, and concerns from the public, licensees, and stakeholders while promoting trust, transparency, accountability, and fairness.

This position does not act as an advocate for any party and will ensure that all issues are treated with confidentiality and all individuals are treated with respect and in accordance with all applicable laws, rules, regulations, and agency policies. This position reports directly to the Executive Director andmay perform advanced (senior-level) mediation work. Works under minimal supervision with considerable latitude for the use of initiative and independent judgment. Qualifications:

PRINCIPAL DUTIES20% Serves as primary point of contact for complainants, licensees, and members of the public seeking information or assistance regarding the agencys regulatory processes in investigations, licensures, and enforcement actions. Receives, reviews, and analyzes inquiries and/or complaints involving potential Medical Practice Act and agency rules and regulations complaints related to agency decisions, services, or procedures. Will prioritize and resolve issues and complaints by initiating investigations, conducting research, and explaining laws, rules, regulations, policies, and procedures. May facilitate informal resol tion of concerns or misunderstandings through communication, clarification, or referral to appropriate agency staff.

May escalate matters to the executive team when systemic concerns or policy gaps are identified. 20% Receives, assesses, composes, and responds to inquiries and complaints related to agency procedures, processes, and decisions. Gives neutral responses by providing explanations and interpretations of applicable statutes, rules, regulations, polices, and procedural options20% Oversee the tracking and documentation of complaint trends to identify opportunities for rule making and/or policy to improve process improvements. May prepare reports and recommendations that identify recurring trends, barriers, or areas of improvement to improve agency services.

May review investigative reports and case files involving potential violations of the Medical Practice Act and agency rules and regulations. May collaborate with general counsel, investigations, compliance and enforcement to protect public health and uphold professional standards. 20% Requests, reviews, and organizers supporting documentation to determine whether applicable information is received. Provides legal interpretations of relevant statutes, rules, and precedents and may provide input in drafting rule amendments and policy recommendations based on recurring trends involving the Texas Medical Practice Act.

20% Advises the Executive Director and agency staff on legal sufficiency of complaints and appropriate enforcement action and ensures timely processing of enforcement actions in accordance with statutory deadlines and agency timelines. Must maintain the confidentiality and neutrality of the requirements of the ombudsman function, while upholding transparency in reporting systemic issues.

Knowledge, Skills, And AbilitiesKnowledge of the Texas Medical Practice Act, the Administrative Practice Act and/or Texas Rules of Civil ProcedureDemonstrated interest in legal principles and practices of law related to the administrative law and the licensing and regulation of professionals, specifically licensees engaged in health careKnowledge in conducting investigations and mediation and skill in dispute resolutionStrong interpersonal and communication skills, with the knowledge to explain complex policies, rules, and regulations in clear and plain languageSkills in analytical skills to identify patterns, systemic issues, and potential solutionsAbility to analyze and prepare documents, reports, and correspondence; to conduct research; to recognize problems and identify and facilitate solutions; and to communicate effectivelyAbility to facilitate difficult conversations and to remain neutral, objective, and respectful in interactionsAbility to interpret and apply lawsAbility to conduct research and prepare casesAbility to communicate effectively both orally and in writingAbility to effectively manage multiple duties, set and meet deadlinesAbility to maintain confidentialityAbility to work effectively in a team environmentExperience And EducationGraduation from an accredited four-year college or university with major coursework in business administration, psychology, sociology, law (if law degree, must be licensed to practice law in Texas and be in good standing) or a related field is preferred.

Experience and education may be substituted for one another. Experienced in dispute resolution, regulatory affairs, public policy, administrative law, or related work is preferredExperience working with complaints, investigations, or disciplinary processes in a governmental regulatory state agen