Member Success Representative

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them.

We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

As a Field Support & Supply Chain Agent at Teya, you will play a crucial role in providing technical and administrative support to our customers. Join our team and contribute to Teya's commitment to exceptional service and innovative solutions. ResponsibilitiesCustomer Support: Support customers through technical and administrative activities, ensuring their needs and concerns are promptly addressed. Provide a high level of customer service, establishing Teya as a reliable partner in their business success. Technical AssistanceTroubleshoot or replace customer hardware, ensuring seamless operation and minimizing downtime for our clients.

Provide technical direction to both the team and customers, offering expertise and guidance. Service ReportingPrepare and submit comprehensive service reports, documenting activities and ensuring transparency in customer interactions. Training ParticipationActively participate in the training of team members and customers, sharing technical knowledge and best practices. QualificationsCustomer Service Excellence: Demonstrates a strong customer service attitude, prioritizing customer satisfaction. Interpersonal CommunicationProficient in interpersonal communication skills to effectively engage with various stakeholders. Driver's LicensePossesses a valid driving license for field support responsibilities. Team CollaborationWorks effectively in a team-oriented environment, contributing to collective success.

Continuous ImprovementEmbraces a mindset of continuous improvement, seeking ways to enhance processes and outcomes. Adaptability To PressureThrives in high-pressure situations, maintaining composure and efficiency. Learning AgilityEnthusiastically embraces learning opportunities and welcomes new challenges. Bilingual SkillsFluent in both Icelandic and English for effective communication. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work.

We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.