Security Supervisor - La Concha Resort

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service.

Let’s create a collection of memories together!Responsibilities Responsible for overseeing the safety and security operations of the hotel. Ensures the protection of guests, staff, and property, managing security staff, implementing security policies, and responding to emergencies. Schedule and assign security personnel to various locations and shifts. Conduct regular training sessions for security staff on safety procedures, emergency response, and customer service. Monitor security systems, alarms, and access control systems. Respond and investigate all security incidents and emergencies, including medical emergencies, fires, and thefts. Prepare detailed reports for management.

Ensure compliance with local, state, and federal regulations regarding hotel security. Identify potential security vulnerabilities and implement corrective actions. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information. Act as Manager on Duty (MOD) when required. Perform other reasonable job duties as requested by the supervisor. Qualifications Hospitality oriented.

Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving skills, good customer service skills and multi-tasking skills. Relevant security certifications (e. g. , CPR, First Aid, Security Management) are advantageous. Proficiency in using security equipment and technology. Ability to stand and walk for extended periods. Capacity to respond quickly to emergencies and physically intervene if necessary Must be able to work flexible hours, including day and nights, weekends, and holidays. Fully Bilingual (Spanish/English). The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.