Ticket/Gate Agent (Customer Service Agent) - LAX

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)Internal Movement EligibilityInternal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.The hourly rate of $30.15/hour will apply if benefits are not provided for this position. If benefits are provided, and depending on your benefit elections, the base pay rate for this position will be minimum of $22.72/hour. LAX requires the minimum cash wage per hour offered to be a minimum of $22.50 in accordance with the Los Angeles Living Wage Ordinance.At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience.Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ticket/Gate Agent, you will be the first to greet our customers, guide them to where they need to go, and assist them on the computer with their ticketing and baggage check-in process.This position is an entry-level position. Our leaders provide mentorship to help advance your career!Watch this job preview to learn more about benefits and responsibilities of this career opportunity at Delta.ResponsibilitiesOur agents understand the demands of air travel and are determined to make the experience as smooth and enjoyable as possible for our customers by helping with routing, trip planning, and gate boarding. Responsibilities include:Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentationTagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 poundsOperating loading bridgesOpening, closing, and securing aircraft doorsEscorting unaccompanied minors and disabled passengers throughout the airportScheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.Delta Air Lines will never ask candidates for money throughout our recruitment process, including for any pre-employment screenings. All email communications with Delta’s recruitment team will come from a Delta email domain. If you have any questions about the legitimacy of an outreach from Delta’s recruitment team, you can contact candidatecare@delta.com.What You Need To Succeed (Minimum Qualifications)Consistently prioritizes safety and security of self, others, and personal dataEmbrace diverse people, thinking, and stylesPossesses a high school diploma, GED, or high school equivalencyIs at least 18 years of age and has authorization to work in the United StatesProficiency in EnglishStrong verbal and written communication skills using appropriate grammar, tone, and pronunciationPossess basic digital literacyPass a physical ability test (PAT). You can prepare for the PAT by watching this videoPass a Customer Service AssessmentAbility to hold airport specific requirements such as a SIDA Badge and Customs SealQualified applications with an arrest or conviction record(s) will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance ActBased on the position you are considered for, this may include a review for the following but not limited to criminal, employment, residential and motor vehicle record history, license or credential verification, drug testing, reference checks, or medical examinations and SIDA eligibility as defined in accordance with 49 CFR 1544.229What Will Give You a Competitive Edge (Preferred Qualifications)N/ABenefits And Perks To Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading profit sharing program, and performance incentives. 401(k) with generous company contributions up to 9%. New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31). In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. 10 paid holidays per calendar year. Birthing parents are eligible for 12-weeks of paid maternity/parental leave. Non-birthing parents are eligible for 2-weeks of paid parental leave. Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits. Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. Domestic and International space-available flight privileges for employees and eligible family members. Career development programs to achieve your long-term career goals. World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. Recognition rewards and awards through the platform Unstoppable Together. Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.