Ticket Operations Trainee

If you are driven to deliver exceptional fan experiences that are beyond anything possible elsewhere and interested in working alongside a team of innovators and enthusiastic over-achievers, you will enjoy working with us!The Atlanta Braves Trainee Program is designed for applicants who are interested in beginning a career in professional sports. Trainees will work full-time beginning in January 2026. Applicants are encouraged to visit braves.com/trainee for more information prior to applying. The Atlanta Braves and Truist Park Ticket Operations manages the entire ticketing process from event build and sales, to distribution, to customer support and data analysis. Along with Major League Baseball and other internal departments, as well as outside stakeholders like Ticketmaster and LiveNation, we leverage industry leading technology to ensure a seamless experience for fans.KEY AREAS OF RESPONSIBILITY: Assist in managing the Accessible Services phone line and emailServe as liaison between Ticket Sales and Service department and Ticket Office with payments and ticketing issues that may ariseRespond to telephone and e-mail requests regarding tickets from all staff in a professional and timely mannerAssist with verifying ticket orders as well as filing orders when completedProcess and ship mail orders using UPS and FedEx softwareAssist full-time staff with game day operations in the Ticket OfficeContribute as a team member to the overall success of the Atlanta Braves Ticket Operations DepartmentAbility to adapt to a team player environmentPerforms all other related duties as assignedTRAINEE PROGRAM REQUIREMENTS: College graduate, Bachelor's or Master's, with a GPA of at least 3.0 at graduationExcellent written and verbal communication skillsAbility to work effectively and relate well with individuals of diverse backgrounds and within all levels of the companyProficiency in Microsoft Office (Word, PowerPoint, Excel)Customer service orientedExcellent executive presenceMust complete a background checkADDITIONAL POSITION REQUIREMENTS: One year experience in the computerized ticketing industry or related field preferredAbility to work extended and irregular hours including nights, weekends and holidaysSelf-motivated individual with high degree of responsibility including confidentiality, sense of urgency, and accountabilityProactive, organized and detail-oriented person who can prioritize their workload and follow through with minimal supervisionFlexibility and enthusiasm in attitude and approachKnowledge of principles and practices of cashier and accounting proceduresArchtics and Ticketmaster ticketing systems preferred, but not required. The Atlanta National League Baseball Club, LLC is an equal opportunity employer. A diverse workforce representing varied backgrounds, perspectives, and experiences is key to delivering on our business promise to our fans and the communities we serve. All qualified candidates are welcome to apply.If you are disabled as defined by the Americans With Disabilities Act and require a reasonable accommodation in order to complete your online application, including making a change to the application process, please contact our Human Resources team at PeopleCapital@braves.com