Ticketing and Reservation Officer

Key Responsibilities: Handle flight reservations, ticket issuance, revalidation, re-issuance, and cancellations using GDS. Provide customers with accurate fare quotations, schedules, and travel options. Manage and confirm bookings for flights, hotels, and other travel services. Process refunds, voids, and itinerary changes in compliance with airline policies. Advise clients on travel regulations, visa requirements, baggage policies, and insurance. Maintain accurate records of all transactions, payments, and customer details. Coordinate with airlines and other travel service providers to resolve customer issues. Ensure timely follow-up with clients regarding bookings and special requests. Monitor ticketing deadlines to avoid auto-cancellations or fare discrepancies. Deliver excellent customer service to enhance client satisfaction and loyalty. RequirementsQualifications and Experience: Minimum of OND/HND/Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field. At least 2–3 years of experience in ticketing and reservations within a travel agency or airline. Proficiency in at least two Global Distribution Systems (GDS) — Amadeus is mandatory. Strong knowledge of airline fare rules, ticketing procedures, and travel documentation. Excellent communication and interpersonal skills. Ability to multitask, work under pressure, and meet deadlines. Attention to detail and high level of accuracy in data entry. Key Competencies: Customer Service Orientation Problem Solving and Decision Making Time Management and Organization Communication and Negotiation Skills Technical Proficiency in GDS and MS Office