TikTok Shop - LiveOps Senior Manager - Japan

ResponsibilitiesThe e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Join us as we drive the future of e-commerce here at TikTok.- Identify, manage, and support high-potential sellers and creators in the Japanese market, providing day-to-day operational support to help them succeed in live commerce.- Create educational materials, deliver basic training, and support internal teams, sellers, and creators with explanations of live-commerce initiatives to enhance stream quality and drive growth.- Collaborate with cross-functional teams—including Campaign, Affiliate, Product, Algorithm, Governance, and others—to coordinate information sharing and alignment, ensuring maximum impact of live-commerce strategies.- Monitor key livestream KPIs (such as streaming hours, GMV, and viewership metrics), conduct basic analyses, identify issues and areas for improvement, and provide insights to the team.- Participate in strategic initiatives and daily operational projects aimed at strengthening the seller/creator ecosystem, contributing to operational optimization and improved engagement.QualificationsMinimum Qualifications:- Growth-orientated mindset, self-starter with strong communication skills who can manage strategic partner relationships- Highly motivated to learn, responsible, and able to adapt flexibly in a fast-changing environment.- Customer service orientation and experience working in a client-facing capacity- Able to make decisions based on data interpretation and analysis.- Strong interest in live streaming, social media, and the influencer ecosystem.- Good written and oral proficiency in Japanese, medium written and read proficiency in English is required.About TikTokTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.​Why Join UsInspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​​Diversity & Inclusion​TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​