Selected Intern's Day-to-day Responsibilities Include First Point of Contact: Acting as the primary point of contact for all customer inquiries, including returns, refunds, and product questions. Conduct outbound calling to follow up on customer issues or feedback Multi-Channel Support: Providing support through various channels, including phone, email, chat, and social media. Response Time: Ensuring that all customer inquiries are responded to in a timely and professional manner. Analyze customer needs and provide tailored solutions to enhance satisfaction. Maintain a professional demeanor while demonstrating excellent phone etiquette. Issue Resolution: Resolving customer issues effectively and escalating them when necessary.
Basic Computer Skills : Perform data entry tasks to maintain up-to-date customer records and interactions. Coordination : Collaborate with other departments to resolve complex issues effectively. Assist in the development of client services strategies to improve overall customer experience. About Company: We are problem solvers. At TPS, we develop & service technical solutions and our technology-driven ideas impact masses. We are a team of highly passionate industry experts that ensures delivering a striking experience. We are partners with industry leaders - Amazon, HP, Dell, Asus, Corseca, Netgear, and many more!
Customize your resume to highlight skills and experiences relevant to this specific position.
Learn about the company's mission, values, products, and recent news before your interview.
Ensure your LinkedIn profile is complete, professional, and matches your resume information.
Prepare thoughtful questions to ask about team dynamics, growth opportunities, and company culture.
