Trading Application Support Specialist

Horizon Trading Solutions is an independent global technology company focused on electronic trading, supporting agency and principal business goals across equities and derivatives. For over 20 years we’ve equipped the most progressive global capital market players with powerful algorithmic technology and direct connectivity to more than 80 exchanges worldwide. Our single multi-asset platform and our unfaltering commitment to client partnership allow us to promise Performance Simplified: making it easy to be the best in trading.We Are Currently Looking For a Trading Application Support Specialist (W/M), Based In Bangkok For a Full Time Position And Permanent Contract, To Successfully Ensure The Deployment Of Our Solutions To Our Clients (brokers, Investment Banks, Stock Exchanges...) And Be Their Primary Point Of Contact For Technical Support. If You Join Us, You WillSupport Client in the day to day use of our trading platform :Analyze issues or incidents (helping customers to resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes)Define severity and area of the issueSolve the tickets according the require knowledge following the proper process by escalated if neededAddress customer requests through resolution or escalationKeep updated the customer about the solving process of their ticket (step, timing)Support local and foreign customers (International context with multinational customers)Contribute to the Implementation of new projects for clientsBe responsible of the configuration of the client : be a part of the key value chain : Client Success Manager /Product Owner/PreSales /Sales to ensure a smooth and transparent configuration of the customized platform according to the clients’ requirementsDeploy the products at customer’s site (integration)Provide Customer Satisfaction To Our Clients By Sharing Knowledge And Key Success Factors Of Our Platform To Optimize Trading Systems Of Our ClientsProvide training to client (user and IT team). Write documentation on current issues for the customer (KDB) to enhance the knowledge of the customerSkills And RequirementsBachelor or Master’s Degree in Computer Science or Software Engineering, Computer Engineer, Information Technology, or related field 2-5 years’ experience in application / production development and/or support role. New graduates are welcome.Problem solving and analytical skills; troubleshoot system issuesAbility to work effectively with a remote team using collaborative tools such as Microsoft TeamsStrong customer service skills – ability to work with customers in a manner that is professional, compassionate, and effectiveThai native with fluency in EnglishPositive, dynamic, can-do attitude, teamworkAble to work under pressureAbility to communicate easily (internally and with customers)Interest in a financial trading support environmentExperience in financial application support would be an advantageBenefits And Working Conditions Of The Role5 days a week: Monday to Friday - office hours 9 am – 6 pmRemote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates,Medical InsuranceAnnual Health CheckupFree Lunch15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation until a maximum of nineteen (19) days of paid annual leave is reached.After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday.Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, Real-time systems, Trading, Finance, …)Integrate a team of highly skilled and talented peopleA real human team spirit in an international environment,Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code…)A dedicated and tailored onboarding programThe opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, BangkokHorizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.