Traditional Call Centre Agent

Recruiter:One SparkJob Ref:152151Date posted:Thursday, October 23, 2025Location:Johannesburg, South AfricaSalary:SUMMARY:POSITION INFO:Purpose of the RoleTo wow our customers at every interaction by delivering exceptional, needs-based product sales over the phone. As a Call Centre Sales Agent, you will be the first touchpoint for potential clients, building trust quickly, identifying needs, and matching customers with the right Dis-Chem Life products. Your goal is to create a professional, seamless, and customer-first sales experience that drives revenue, builds loyalty, and positions Dis-Chem Life as a trusted, high-integrity provider in the market.Role SummaryThis is a high-volume, high-energy sales role for individuals who thrive in a fast-paced call centre environment. You wil work with warm and cold leads, guiding customers through our simple product sign-up process, handling objections, and closing deals with confidence.BenefitsCompetitive basic salary plus uncapped commission for top performersExclusive leads from the Dis-Chem Life database and partnersPaid training and continuous sales developmentSupportive, energetic team culture focused on results and recognitionOpportunity for internal growth within Dis-Chem LifeA performance-driven, team-focused environment that rewards resultsKey ResponsibilitiesSell Dis-Chem Life products to customers via inbound and outbound callsBuild rapport quickly, identify customer needs, and recommend suitable solutionsHandle objections effectively and close sales confidentlyAchieve and exceed daily, weekly, and monthly sales KPIsKeep detailed, accurate records of customer interactions on CRM systemsEnsure compliance with all relevant sales, regulatory, and company processesRepresent Dis-Chem Life with professionalism and customer-first focus at all timesSoft SkillsConfident communicator with a persuasive and engaging phone mannerTarget-driven and highly motivated by sales incentivesEmpathetic listener who can uncover customer needs effectivelyResilient and able to thrive under pressure in a competitive environmentEnergetic team player with a positive, can-do attitudeTechnical SkillsStrong telephone sales skills and closing abilityProficiency in handling objections and converting leads into salesComputer literacy and experience with CRM systemsAbility to work with both warm and cold lead listsExperience & QualificationsMatric / Grade 12 (essential)Minimum 1–2 years’ experience in a call centre sales environment (life insurance sales advantageous)Proven sales track record with consistent KPI achievementClear credit and criminal recordAble to work weekends when requiredRE5 Certification (Advantageous)COB Certification (Advantageous)Reliable transport to and from the office