Training Team Lead

Lead Assistant Manager – Training – Capability Development RoleShort Description for Internal Candidates:This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations. This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities. The role entails researching and responding to RFP’s/RFI’s and presenting domain capabilities to internal leadership and external stakeholders during visits. Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.Description for Internal Candidates:Lead initiatives for developing domain capabilitiesEngage with leadership to define domain/digital capability development requirements, generate buy-in, rally internal and external stakeholders towards building the right capabilities for the verticalManage the change program to institutionalize domain capabilities, targeting differentiated needs across the various audience segmentsIdentify, source and deploy tools, systems and resources needed by the company for ongoing development of domain capabilitiesPlan and deploy capability development curriculum, certifications, and calendar, develop new learning materials with domain capability as an outcomeCurate learning resources on domain capabilities from the open ecosystem available online and offline; define clear and structured learning paths from curated assets; deploy and trackDrive domain and digital thought leadership through focused research, articles, case studies, industry interactions, and point-of-view sessions both internally and externally by EXL leadersIdentifying the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provides EXL a competitive edgeTraining need analysis, researching, designing and developing content such as module outlines, presentations, trainer’s guide, participant’s guides and other training materialDesigning training aids like activities, role plays, case studies, etc. in order to make the training session livelier and more interactiveEnsuring that the quality of content is maintained as per the targets assigned and should be in accordance with internal standardsIdentification of appropriate methodology for the implementation of trainingTraining and certification of trainers on the training modulesManaging training material and content - regular reviews and updationEnd to end management of training programs i.e. Reporting, Dashboards, assessments etc.Delivery of pre-process domain trainings across verticals and curation of customized domain content in line with upcoming new business areas and GeosLead and represent domain capabilities and offering with external and internal stakeholdersMaintain and ensure timely data collection, reporting to Business units and other internal stakeholders, as neededSkills: Technical SkillsGood knowledge of MS Office suite applications like – PowerPoint, MS Word and MS ExcelInternet usage and email accessWorking knowledge of tools, as needed for the role Process Specific SkillsGood training/ presentation skillsContent designing and developmentExcellent domain knowledgeAbility to present the information in simple & easy mannerAbility to understand and comprehend quicklyPrioritizing customer needsStrong customer service focusAbility to assess learning needs, customize solutions and deliver Soft skills (Desired)Good verbal and written communication skillsAbility to do in-depth research and create articlesFlexibility and urgency to handle pressureSelf-disciplined and result orientedData gathering ability/ Eye for detailSoft Skills (Minimum)Ability to multitask Ability to approach problems logicallyInterpersonal SkillsFeedback SkillsCustomer Service FocusActive listening skillsCoaching and mentoring skillsPresentation and Facilitation SkillsResponsibilities for Internal Candidates:This role is primarily responsible for subject matter expertise on Insurance domain as well as developing and deploying domain learning. She/He will be responsible for leading teams, liaising with leadership, conducting diagnostic and needs analysis, and aligning capability development plans to meet business needs and client expectations. This role is required to facilitate trainings on relevant domain topics. This person will also be responsible for leading research to identify and develop content on new capabilities. The role entails researching and responding to RFP’s/RFI’s and presenting domain capabilities to internal leadership and external stakeholders during visits. Have an understanding of digital in Insurance and how domain advancement and digital new skills can be leveraged in Insurance.Speed, agility and initiativeQuality and accuracy of deliverablesEfficiency and effectiveness (result-orientation)Training delivery and certification of trainersAdherence to internal standardsAdherence to timelinesInteraction with the clients/ customer at an appropriate level to ensure high levels of client satisfactionDriving training content uptake for resources and maintaining high VOC on trainings deliveredBusiness outcomes on critical skills buildQualifications for Internal Candidates:MatricDomain training related training background with any relevant domain certificationsKnowledge and understanding of vertical specific roles, functions and work items in Insurance “In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”