TRANSFER MANAGER

Candidate ProfileExcellent communication, interpersonal and customer-service skills are essential, as is the ability to work calmly and effectively whilst under pressure. Good IT skills and the ability to work with high levels of accuracy, even when busy or tired, are basic requirements of the post.Proven managerial skills are essential, as is the ability to lead large groups staff positively, consistently, fairly and confidently, taking into account any individual needs as may be necessary.We aim to give students an educational, culturally-enriching and memorable summer experience in a safe and supervised setting and we are looking to employ professional staff who will accept this responsibility, and have the necessary wide-ranging skills, experience and commitment to help us achieve this goal.QualificationsUniversity degree in any discipline is preferred.ExperienceExperience of managing staff is essential.Must have experience of working in an office environment.Experience of working in a language/summer school/educational/residential context would be beneficial.Experience dealing with international students is essential.The ability to work efficiently and effectively in a fast-paced, highly changeable, highly pressured and often challenging environment is essential.A strong awareness of Health & Safety (specifically as it relates to residential accommodation) is essential.Strong and demonstrable organisation skills.Ability to solve major issues and problems with/between staff and students is required.Must be a proficient user of Google Workspace.Must have basic office & admin skills (telephone, typing, data entry)Good oral and written communication skills and excellent telephone manner.Knowledge of at least one foreign language is preferred.Compensation£940 per weekStatutory holiday pay is paid pro-rata with each salary payment on top of the stated weekly salary.Accommodation and all meals included.Working DayThe Transfer Manager has the responsibility for ensuring transportation for the weekend student arrival and departures is completed effectively without any disruption to the students.The Transfer Manager also has the responsibility to complete the staff rotas for Airport Coordinators, taking into consideration any requests by staff for special occasions.You will be responsible for upholding the reputation and good name of Bede’s and will be expected to put the needs of the school and its students first at all times.Working very closely with the management team, other centres and the Head Office team to see where transport jobs can be combined for efficiency.The working day is extremely varied and no two days are the same. Weekends are extremely busy and hectic with the expected disruptions from various airlines. There will be issues and problems to resolve, constant interruptions from staff, students and visitors, paperwork to complete, phone calls to take and meetings to attend. In spite of this busy environment and the hectic nature of the job, the Transfer Manager is expected to ensure high standards are maintained, deal promptly with any incidents or issues and to anticipate any potential problems.The day will be long, tiring and often quite challenging due to physical and mental pressures of the job, but it will also be extremely varied, spontaneous and fast-moving and you will feel a real sense of achievement, camaraderie and teamwork at the end of course