Trax Analyst

SummaryThe Trax Analyst will support all aspects of Trax from Maintenance and Records processes, to Supply Chain, to Procurement, and Accounting processes. The Trax Analyst will work with business members to understand and document problem space, desired outcomes, and requirements; assist with troubleshooting, recreating, and researching issues; assist Functional SMEs to formulate options to solve for optimal results; recommend, present, and prioritize solutions; work with team to deliver and test solutions; coordinate user testing; guide users on proper processes; develop training materials.Visa Sponsorship AvailableNoMinimum RequirementsCombination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.Education: Bachelor’s Degree in Engineering, Finance, Business, or Computer Science.Years of Experience: Minimum one (1) year of experience with Trax MRO or general MRO processes.Good functional knowledge of maintenance, repair, and operation (MRO) processesExperience performing configuration changes within Dev/Test environments; test, move configuration changes up the environment stack after tested and approvedExperienced at trouble shooting and documenting reported issues, classifying types of issues, and escalating issues as necessaryComfortable with communicating current and future processes with all partiesAble to work independently, as well as perform as part of a team with a common goal of delivering effective resultsProficient with use of computers and Microsoft Office applications (Word, Excel, PowerPoint)Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the jobAbility and willingness to travel as requiredPreferred RequirementsOne year of experience in airlinesExperience with Trax eMRO and/or Trax legacy systemsGood understanding of Trax transcodes and switch configurationsKnowledge of a general technical field such as engineering, materials, and aircraft recordsExperience with ticket management systems, such as JiraA team player who will contribute ideas and solutionsStrong communication skillsStrong analytical and problem-solving skillsDetail orientedJob DutiesMaintain configuration-change tracking and documentation control for concepts of operation, requirements identification, system definition, system design review, performance monitoring tools, and production softwareAssist with management and prioritization of backlog itemsAnalyze changes to product specifications to determine the effect on the end product and usersDetermine and prepare documentation necessary for change controlCollaborate with business users to understand and document the problem spaceDocument current and desired business processDocument requirements and expected outcomeCollaborate with functional SMEs to trouble-shoot, classify type of issue, and recommend solutionsThoroughly test changes, considering downstream and cross-system impactCreate and monitor vendor support tickets through completionCoordinate testing with business users and other production support teamsCreate training documentation and user guidesAssist in educating business users for proper business processesBuild strong relationships with business users and other support teams, fostering collaboration and teamwork, and assist with change requests to meet the needs of the businessModel Allegiant's customer service standards in personal actions and when providing directionOther duties as assignedPhysical RequirementsThe Physical Demands and Work Environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.Office - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to moderate noise (i.e. business office with computers, phones, printers, and foot traffic), temperature and light fluctuations. Ability to work in a confined area as well as the ability to sit at a computer terminal for an extended period of time. Some travel may be a requirement of the role.Essential Services ProviderAllegiant as a national air carrier is deemed an essential service provider during declared national and state emergencies. Team Members will be required to report to their assigned trip or work location during national and state emergencies unless prohibited by local, state or federal order.EEO StatementWe welcome all individuals from varied backgrounds and experiences to apply. Our company values the unique perspectives and talents that each person brings to our team.Equal Opportunity Employer: Disability/VeteranFor more information, see https://allegiantair.jobs