Director of Revenue Operations

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!About The RoleWe are looking for a motivated Director of Revenue Operations to lead our European Revenue Operations team, based in our Copenhagen office.

This role is critical to supporting our go-to-market strategy and will work closely with the VP of Sales, Europe, while reporting into the Senior Director of GTM Operations. As a senior leader in the RevOps function, you will be responsible for overseeing and optimizing the company's revenue-generating processes, including sales and customer success, and lead a team of Revenue Operations professionals. You will own pipeline management practices, forecasting, and implementing changes and best practices to drive revenue growth.

You will have a crucial part in making informed decisions based on data, enhancing sales effectiveness, and facilitating scalable expansion throughout our European operations. What You'll Be DoingPipeline Management: Own the end-to-end pipeline process across the European sales teams. Ensure consistent pipeline quality, data hygiene, and process alignment to drive predictability and growth. Forecasting & Analysis: Develop and maintain accurate, data-driven forecasting models. Lead the European forecast process in partnership with sales leaders, providing insights on trends, risks, and opportunities. Regional Leadership: Manage and mentor a team of RevOps professionals based in Copenhagen.

Provide effective operational leadership, coaching, and career development opportunities. Process & Tool Optimisation: Collaborate with global GTM Ops and Sales Enablement to ensure our CRM and sales tech stack supports regional needs. Drive adoption of best practices, tools, and processes. Performance Reporting: Deliver clear, actionable dashboards and reporting for European sales leadership. Translate data into insights that inform strategic decisions and help optimize performance. Cross-Functional Collaboration: Partner with stakeholders in Sales, Marketing, Finance, and Product to ensure regional alignment on goals, KPIs, and initiatives. Be a connector between strategy and execution.

Who You Are8+ years in Revenue Operations or Sales Operations, with at least 5 years in a leadership role. Experience designing and delivering Revenue Performance Insights, Sales coverage modelling, Sales productivity, revenue reporting, forecasting and pipeline managementExperience working within a high-growth technology company would be beneficialSelf-motivated, action-oriented, proficient in managing multiple tasks individual with a great sense of urgency and follow-throughAdept verbal and written communication skills as well as the ability to work effectively cross functionally and across regionsExperience supporting or partnering closely with sales leaders across EMEA or international markets.

Extensive knowledge of CRM platforms, specifically Salesforce, as well as sales analysis software like Looker, and operational blueprints. Effective in cultivating and enhancing team performance. Effective communication and stakeholder management skills. Consistently focused on details and skilled in innovative problem-solving. Fluent in English; other European languages is beneficial.

Based in CopenhagenWhat's In It For YouA range of flexible working options to dedicate time to what matters to youCompetitive compensation package + bonus25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your communityRich learning and development opportunities are supported through the Trustpilot Academy and BlinkistComprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental healthPaid parental leaveCentral office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable priceRegular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socialsOpportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms Employee discounts to restaurants and shops Still not sure?We want to be a part of creating a more diverse, equitable, and inclusive world of work for all.

We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!About UsTrustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other.

We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.

If you’re ready to grow, let’s go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.

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