Responsibilities: Responsible for management of the unit and performance of all employeesManage the group and deliver the goals and metrics of eachServe as primary client and UGS contactOther responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projectsQualifications:
Bachelor's degree, any fieldExperience as BPO Account/ Operations Manager for at least 1 yearMust have at least 2 years BPO experience in Financial ProgramsManagerial experience of teams greater than 40 FTEExcellent interpersonal and leadership skillsExcellent written and verbal communication skillsStrong planning, change management and organizational skillsDemonstrate ability to solve problems, achieve results and foster strong customer service orientationHigh degree of initiative, team building and dedication to effective positive changePowered by JazzHRPv3VkWnzbX
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