Customer Success Executive

Job DescriptionThe role: The Customer Success Executive plays a pivotal role in ensuring a smooth and successful event experience for clients. This role involves managing customer onboarding, coordinating event-related specifications with internal teams and suppliers and addressing client needs on-site. By building strong relationships and providing exceptional support throughout the event process, the Customer Success Executive ensures client satisfaction and enhances overall event delivery. Key Responsibilities: Support customer onboarding processes and ensure smooth delivery of onboarding materials.

Coordinate with internal teams and external suppliers to gather, prepare and deliver necessary specifications, variations and additional information required for successful project execution and to meet customer needs. Build and maintain strong customer relationships, acting as the main point of contact for assigned clients. Collaborate with internal teams and external stakeholders to gather, prepare and provide necessary project specifications and information. Assist with event-related requests, ensuring customer requirements are addressed effectively. Monitor and maintain customer satisfaction metrics and share insights for improvement. Ensure timely and accurate delivery of all materials, coordinating with relevant teams as needed.

Provide on-site support during events, addressing customer concerns and requests promptly. RequirementsRequirements 3-5 years of relevant experience in event management or a similar field. A bachelor’s degree in a related field such as Event Management, Business Administration, or Marketing is preferred. Experience in event management, coordinating and executing successful events to enhance customer engagement and satisfaction will be considered a benefit. Strong verbal and written communication skills. Experience in managing customer relationships. Strong problem-solving and critical thinking abilities. Ability to prioritise tasks and meet deadlines. Familiarity with working in a fast-paced, iterative environment.

Proficiency in creating and managing project schedules. Experience in preparing and managing customer quotations. Ability to develop and maintain strong external partnerships. Personal Attributes and Disposition: Demonstrates strong empathy and an understanding of group dynamics. Pays attention to detail and is thorough in task completion. Consistently reliable, committed to quality and meets deadlines. Adapts swiftly to changing priorities while maintaining productivity.

Values teamwork and contributes positively to a collaborative environment Benefits Irresistible Compensation Package Annual Discretionary Bonus based on performance Health and Dental Coverage for Well-being 21 days Annual Leave 5 paid sick leave days Flexible Working Hours Early Finish on Fridays Working from Home Option Long Weekend Leave Maternity/Paternity Top Up allowance Complementary Lunch at the office Laptop